Al-Yusra Restaurant Team Leader / Floor Supervisor Job in Nairobi Kenya

Jan 6, 2017

Al-Yusra Restaurant
 

Job Title: Team Leader / Floor Supervisor
 

Direct Report: Stewards, Waiters / Waitresses
 

Location / Unit: City Centre Branch
 

Reports to: Service Officer

Job Purpose: To oversee the smooth running of the Restaurant, and all other Food and Beverage outlets. 

 

They will also be in-charge of the daily operations of the Waiters / Waitresses and Stewards, while maintaining the set standards for guests’ satisfaction, quality assurance and asset protection

Main Responsibilities

• In charge of all junior staff working within his/her section including Waiters, Waitresses and Stewards.


• Training of waiters in the use of computerized point of sale system, food and menu knowledge and top class service techniques.


• Tasking staff working under him /her by coming up with the outlets opening and closing duties and distributing each among staff.


• Recommends staffing requirements in the restaurant.


• Ensures the restaurant is clean at all times including all the windows, wall hangings and drinks cabinets.


• Inspects the food before it goes to the guest and ensures it is of the right quality and quantity.


• Arranges and holds briefings on a daily basis before service.


• Ensures the safety and proper use of all the equipment within the restaurant including Television sets, fridges, computers and all other electronics.


• Ensure all plants are watered and are in good conditions.


• Check service staff uniforms and general grooming and ensure all uniform requirements are met.


• Check table symmetry, tilting and alignment in all stations.


• Reports any repairs to the management for necessary action.


• Ensure the utmost cleanliness of the restrooms, and fill in the hourly washroom checklists after inspection.


• Update the timetable and daily shift allocations.


• Handle all customer complaints using the 4 step procedure.


• Report all kinds of disciplinary issues .i.e. lateness, absconding, theft, insubordination and any other gross misconduct

Key Performance Indicators of this Position

• Constantly monitor performance of all staff working under his/her section including Waiters, Waitresses and Stewards.


• Trained waiters in the use of computerized point of sale system, food and menu knowledge and top class service techniques.


• Daily allocation of tasks to junior staff by coming up with the outlets opening and closing duties and distributing each among staff.


• Accurate and up to date record of the restaurant inventory including chairs, tables, cutlery, crockery and crystals.


• Forecast and develop quarterly staffing plan for the restaurant.


• Monitor daily cleaning of the restaurant including all the windows, wall hangings and drinks cabinet.


• Inspects the food before it goes to the guest and ensures it is of the right quality and quantity.


• Arranges and holds briefings on a daily basis before service.


• Safety and proper use of all the equipment within the restaurant including Television sets, fridges, computers and all other electronics.


• Safe custody for all restaurant keys and the restaurant safety.


• Take necessary action on reported repair and maintenances needs within 24 hours.

Job / Functional Skills

• Ability to work efficiently under pressure


• Analytical skills and attention to details


• Leadership and integrity


• Good communication skills


• Interpersonal skills and team spirit


• Supervisory and people management skills


• Conflict resolution skills


• Passion for customer service and staff motivation


• Good computer skills

Academic Qualifications & Experience

• Diploma/Degree in Food and Beverage service and sales or Service Advanced from a recognized institution


• Two years’ work experience on supervisory level in a restaurant set up

How to Apply

Interested persons should send their application letter and an updated CV to hr@alyusrakenya.com clearly indicating the position and DESIRED SALARY NOT later than 15th January 2017.