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Nov 20, 2017

KOKO Networks Job Vacancy : Market & Customer Research Manager - Jobs in Kenya



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KOKO Networks is an international venture-backed technology company based in East Africa. Our unique suite of technologies enable delivery of a range of consumer and business solutions that improve life in Africa’s cities.   Our first Network is live in Nairobi, and we are currently preparing for a major expansion during 2018.


Market & Customer Research Job Responsibilities


  • Create research instruments, such as questionnaires and focus group guides

  • Write reports summarizing research results to inform strategic and product decisions

  • Manage teams of field workers in data collection projects

  • Lead qualitative studies such as focus groups or software UI/UX testing

  • Write plans and budgets for research projects

  • Represent KOKO Networks in interactions with customers, agents, and other stakeholders

Qualifications for the Market & Customer Research Job


  • Bachelor’s degree

  • 2+ years’ experience in research-related roles

  • Excellent written and verbal communication skills; must be able to clearly convey research findings in written reports and presentations

  • Extensive experience with collecting qualitative and quantitative data from the field

  • Knowledge of research best practices

  • Experience designing/writing market research instruments such as interview scripts and focus group guides

  • Experience with software UI/UX testing and hardware usability testing is excellent, but not required

  • Experience using Microsoft Word and Powerpoint; intermediate or advanced Excel skills strongly preferred

  • Creativity and innovation – we are looking for someone who loves to brainstorm and try out new ideas for our research department, e.g., a new type of study, or new technology for collecting data from the field

  • Interest in social enterprise and passion for KOKO’s mission


Apply here for the Market & Customer Research Jobs


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