IT Assistant at AirKenya Express Limited

Airkenya Express was formed and started operations in 1987 from the merger of Air Kenya and Sunbird Aviation. The two companies had over 20 years of general aviation experience in East Africa. Airkenya Aviation became Airkenya Express in January 2007. The airline is wholly owned by a Kenyan-controlled consortium and has 165 employees. It carried 100,000 passengers in 2014, as against 120,000 in 2013.

Ref No. IT/01/01/2022

Reporting to the IT Manager, the IT Assistant will provide systems support to all users. S/he will perform revision, repair, or expansion of programs to increase operating efficiency or adapt to new requirements.

Principle Accountabilities:

• Installing and configuring computer hardware, software applications, systems, printers, scanners, and more.


• Manage, support and ensure operating viability of LAN (Local Area Network) and WAN (Wide Area Network) both wired and wireless for all hours of operation.


• Manage Active Directory privileges, access right and computer environment by using Group Policy;


• Provide Windows Email Support on Office 365 platform;


• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities;


• Assist in the planning, design, documentation, and implementation of various information systems to include servers, network equipment, and software applications;


• Ensure Windows server availability compliance to Service Level Agreements;


• Ensure infrastructure systems and services are operating at optimal level to ensure business functions, high availability and recoverability;


• Install and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project or operational requirements;


• Install new software releases, evaluate and install patches and resolve software related problems;


• Use a ticket management system to track progress on issues until resolution and closure;


• Work with developers, to coordinate the resolution of problems and issues;


• Perform daily system monitoring, analyze logs, verify the integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs such as backups.


• Research and make recommendations on hardware and software upgrades;


• Secure company data and transactions

Person Specification

• Bachelor’s Degree in Computer field preferably IT/Computer Science.


• Diploma and other qualifications in Programming and support will be an added advantage


• Minimum of 2 years working experience in information technology.


• Capable of working on a variety of operating systems Windows 2003 and above, Exchange Server, LANs,


• WANs, Virtualization, TCP/IP, Routing, SANs, SQL Server, network design, factor


• Sound knowledge of IT hardware including computers, servers, and other peripherals.


• Covid – 19 Vaccination Certificate is a MUST

Working Conditions: Responsibilities may require evening and weekend / Holidays on duty or standby

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