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VACANCY RE-ADVERTISEMENT
TAVEVO Water and Sewerage
Company Ltd was established to operate and provide water within TaitaTaveta
County.
Our vision is to be the
leading water service provider of quality affordable water and sanitation
services in Taita Taveta County.
To achieve this, we need
to strengthen our manpower. We therefore invite applications from suitable
qualified and experienced candidates with excellent credentials to fill the
following positions;
JOB TITLE: CUSTOMER SERVICE OFFICER
NUMBER OF POSTS: NINE (9)
TERMS OF SERVICE:
PERMANENT AND PENSIONABLE REPORTING: TO THE BRANCH MANAGER
GENERAL PURPOSE
To ensure prompt, fair and
satisfactory customer service to the clients of the company
Responsibilities
- Receive, promptly record and resolve customer orders,
requests, applications, inquiries and complaints related to water supply,
billing, waste water and any other relevant issue. - Receive, promptly record and escalate to branch manager,
operation manager commercial, operation & maintenance manager water,
operation & maintenance manager waste water and transport officer on
customer orders, inquiries and complaints related to water supply,
billing, waste water and any other relevant issue - Advice customer on conditions required to update customer
account details, superseding of account, stop billing, account termination
and new account application seek clearance from your supervisor and - Create superseded account, new account, stop billing,
terminate account, and update account details, new customer connection
application information and connection approval details in the billing
system. - Check system and give confirmation to requested clarification
on customer - Follow up on progress of resolving escalated issues and
proactively give frequent feedback on progress to customer(s) - In liaison with other departments, undertake planning,
organizing, implementing, coordinating and execution of company’s internal
andexternal customer care and public relations events as shall be
instructed by your supervisor. - In liaison with other departments, undertake planning,
organizing, coordinating and represent the company at external public
relations events including but not limited to customer service and public
relation outreach programmes to stakeholders and the general public as
shall be instructed by your supervisor. - Ensure, operationalize and observe approved occupational
safety and healthy rules and guidelines reporting any breach to head of
human resource department through human resource officer. - Prepare ad-hoc and monthly reports included but not limited
to customer orders inquiries and complaints categorized to reported,
resolved and pending. All by customer category, overall, per branch and
per meter reading book send to your supervisor for clearance andany other
for management decision.
Qualifications
For appointment to this
grade, an officer must have: –
- A minimum of KCSE or at least three (3) years experience in
customer care/service work - A Diploma in Marketing, Reception, Business Management,
Business Administration or any equivalent certificate from a recognized
institution will be an added advantage - Good communication, interpersonal and time management skills
- Proficiency in computer skills
How to Apply
- Download the job
application form from the
Company Website https://tavevowater.co.ke , print and fill. - Attach your updated Curriculum Vitae (CV), copies of your
National Identification Card (ID), academic certificates and testimonials. - Hand deliver to the Office of the Managing Director in a
sealed envelope indicating the position applied for, reference number and
addressed to:
The Managing Director,
TAVEVO Water and Sewerage
Company Ltd, P. O. Box 6 – 80300,
VOI.
Applications should be
received on or before Wednesday, 26th July 2023 at 4:00
pm.
IMPORTANT INFORMATION
- Candidates found canvassing will be disqualified
- Only shortlisted candidates will be contacted.
- TAVEVO Water and Sewerage Company is an Equal Opportunity
Employer
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