Advisor – Capacity Building – QIT/ IMPACT Teams

Country: Kenya

Organization: John Snow

Closing date: 21 Jul 2023

Deadline of application- rolling, deadline 21st July 2023

Position Type: Full-time

Company/Division: inSupply Health

Hiring Manager: Senior Advisor Capacity Building

Location: Nairobi, Kenya

Description:

inSupply Health is an East African health advisory firm that designs people-centered, scalable, sustainable supply chain solutions. We focus on optimizing data visibility and use, workforce development, and continuous performance improvement. inSupply operates as a social enterprise, aiming for business sustainability while achieving our social mission. We aim to transition short-term supply chain fixes into sustainable solutions that transcend specific projects or funding streams. Our work focuses on democratizing access to quality, affordable, contextualized supply chain learning and innovations so local and regional supply chain actors can improve the performance and efficiency of their supply chains and health systems towards better health outcomes.

inSupply Health is headquartered in Nairobi, with an office in Dar Es Salaam and is affiliated with JSI Research & Training Institute, Inc. (JSI). Our team of dynamic local consultants works closely with public and private sector clients to design optimized, responsive and resilient supply chain systems that deliver essential health products such as antimalarial and HIV medications, vaccines and contraceptives in complex settings. We pioneer innovative approaches by taking proven methodologies from the commercial sector to adapt them for the context, but also co-create solutions with our clients so they can own, implement and continuously improve their systems independently in the long term.

Overview:

inSupply is searching for an Advisor - Capacity Building/QI, based in Nairobi and willing to travel and work with teams and partners in the region. The ideal candidate is passionate about problem-solving with respect to health system barriers, capacity building, and championing and evolving continuous quality improvement approaches. S/he is interested and willing to learn about a variety of content areas including supply chains, health systems, monitoring, learning and evaluation, and market development. Our ideal candidate is self-driven, creative, flexible, a critical thinker and focused on finding innovative solutions to complex problems. S/he is team-oriented, has experience in mentoring and building the capacity of staff and partners, and has experience managing and partnering with public sector clients for the uptake of new approaches and strategies. S/he is entrepreneurial, curious, attuned to industry trends, and agile, and believes in continuous learning and in growing professionally and personally. The candidate is excited to actively shape inSupply’s growth and evolution as an organization. All staff at inSupply work across subject matter domain areas and projects; the candidate must have demonstrated experience with working across teams and content areas effectively and must be comfortable with the unpredictability that is characteristic of organizations in their startup years.

Responsibilities:

The Advisor - Capacity Building/Quality Improvement (QI) will play a pivotal role as the “go to” resource at inSupply for the IMPACT team approach, accountable for ensuring that the IMPACT team approach evolves and is implemented across contexts consistently with inSupply’s overall strategy. The role entails actively engaging with internal team members, and national and subnational level teams participating in QI initiatives. S/he will have a vital responsibility in evolving our design and implementation approaches to enhance the effectiveness of IMPACT teams at the national and subnational levels in both Kenya and Tanzania, drawing from recent human-centered design research, field learnings, and past experiences. S/he will be accountable for expanding the reach of IMPACT teams to regions/counties, district/council/sub-counties and health facility levels, ensuring a core strategy to the approach that is complemented by country and context-specific adaptations. Key focus areas of the role will be to cultivate an overall grasp of core characteristics intrinsic to the effectiveness and institutionalization of IMPACT teams regardless of adaptations for context, fostering a culture of continuous learning and knowledge sharing across the IMPACT teams, and working across inSupply to support expansion and reach of IMPACT teams.

Specific responsibilities include, but are not limited to:

• Develop a strong understanding of IMPACT teams as they exist now, their history and evolution, gaps and opportunities for improvement


• Work collaboratively across the inSupply team to lead the development of design and implementation guidelines, training materials and SOPs that ensure a standard approach to including core aspects of the IMPACT team approach as well as the flexibility for context and country-specific adaptations, incorporating the following needs to:
  
  • Strengthen IMPACT teams at the sub-county/council and health facility levels based on field learnings and previous experiences within the context of expansion.
  
  
  • Scale IMPACT teams across higher and lower levels (county, sub–county, health facility and community levels) using insights from HCD field research and previous experience.
  
  


• Support in developing and updating materials for IMPACT teams' continuous training, coaching, and learning sessions


• Participate in strategic and tactical planning for inSupply’s quality improvement programs


• Establish internal processes and systems within inSupply so that all existing and new team members are continuously trained and well versed on the updated approach to IMPACT teams even as it evolves


• Support the institutionalization of the IMPACT team approach at different levels using multiple strategies including but not limited to:
  
  • Facilitate knowledge sharing and exchange among team members and stakeholders to cultivate a culture of learning and knowledge transfer.
  
  
  • Develop and implement strategies to capture and disseminate lessons learned and best practices from current and previous experiences to enhance team performance
  
  


• Support project teams across both countries to implement current and new prototypes and adaptations to the IMPACT team approach to enhance effectiveness and institutionalization, ensuring consistency with the core approach despite country specific adaptations


• Work with MLE domain team members and project teams to enhance data visibility and data use within and across IMPACT teams, including:
  
  • Develop and implement systems, policies, and procedures for performance measurement data collection and analysis
  
  
  • Support adaptive learning with a focus on the access and use of data for actions and decisions by teams at all levels
  
  
  • Collect and summarize performance data, identify improvement opportunities, and present findings to the organization.
  
  


• Document milestones, lessons and experience drawn from the implementation of the IMPACT teams approach and participate in sharing it through publications and conferences


• Collaborate and build relationships with government institutions, NGOs, donors, and other partners.


• Represent inSupply Health projects at stakeholder fora and contribute to working groups.


• Participate in routine technical calls and meetings, communicate and coordinate with team members, and provide detailed meeting notes.


• Foster a culture of innovation and continuous improvement, integrating human-centered design, adaptive learning, and other relevant approaches.


• Use instructional design techniques to develop custom SOPs, curriculum, and facilitators' guides.


• Support the maintenance and updating of content in the inSupply Learning Management System (LMS).


• Mentor peers and junior staff members.


• Participate in new business development opportunities and contribute to marketing efforts.


• Embrace growth-focused goal setting and participate in learning activities.


• Support the modeling of inSupply's culture, values, and standards under the supervision of the Senior Advisor.


• Identify opportunities for internal and external knowledge management, document processes, successes, and lessons learned.


• Travel locally, regionally, and internationally as needed to support project objectives.

Perform other duties as assigned by the organization.

About the role:

inSupply is committed to supporting and fostering internal growth within the organization. As such, the Advisor -Capacity Building position is a stepping-stone to Senior Advisor and other leadership roles with support, mentorship, and skill development provided for growth towards those roles. inSupply Health is seeking a Kenyan candidate who is interested in growing with the organization, and is open to, and actively seeks regular and specific feedback about all aspects of professional and personal growth. The Advisor-Capacity Building will be expected to commit to an implementation model that includes continuous self-assessment and improvement, both professionally and personally, and peer-to-peer learning and support, all using a variety of performance improvement techniques and a competency framework. Given that inSupply Health is a young, start-up organization, our ideal candidate has an entrepreneurial mindset, is passionate, energetic, and curious, and is a flexible and adaptive thinker who is self-driven and self-managing, team-oriented and who seeks robust, creative solutions to problems.

Required Qualifications:

Education:

• A Master’s degree in Public Health or a health-related field.

Experience:

• At least Eight years of work experience in global health or development, with a minimum of Five years working in and implementing within the Ministry of Health systems.


• Experience in leading Quality Improvement teams in the public health sector to achieve desired outputs or results.


• Experience building relationships with a variety of partners working in both the private and public sector in Kenya is required. Experience working with such partners in other countries in the region is highly desirable.


• Documented experience in designing and facilitating competency-based learning events including classroom style training, on-the-job training, online learning and blended learning/flipped classroom models of capacity building,


• Experience in using process facilitation techniques for meeting planning and facilitation desirable.


• Experience with client engagement management and partnerships with members of ministries of health, donor agencies and private foundations.


• Demonstrated initiative and leadership skills, including the ability to energize, motivate, and support staff, consultants, advisors, and partners from different cultures and time zones.


• A proven ability to work as a part of a team, but be self-managing of own time and results, and to be a proactive and clear communicator.


• High levels of personal and professional ethics and integrity are required. Ability to assess and manage risks and strong customer service skills are strongly preferred.


• Excellent and proactive oral and written communication, presentation, and organizational skills (both analytical and problem-solving) and the ability to distill complex ideas into simple language. The ability to write concise, clear reports a strong requirement.


• Experience with gender programming will be an added advantage


• Ability to travel 40% time, locally, regionally, and internationally.


• Ability to use cloud-based productivity, project management, and database apps — specifically Google Suite, Miro, Zoom, CRM platform, and Slack.


• Fluent in English and Kiswahili.

inSupply is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race, marital status, or other protected characteristics. Women and minority candidates are encouraged to apply.

inSupply Health is a child-safe organization, and the safety and well-being of children is a priority for our organization. We have robust recruitment procedures to ensure that all staff are suited to work with the children served by our programs.

inSupply does not charge a fee at any stage of its recruitment process and only shortlisted candidates shall be contacted using a company’s email address.

How to apply

This is a full-time position based in Nairobi, Kenya. Interested candidates should submit their CVs and cover letter using the below link. inSupply shall review the CVs on a rolling basis. Only shortlisted candidates will be contacted.

https://insupplyhealth.com/job-post/advisor-capacity-building-qit-impact-teams/