Claims Manager Job in Kenya

Company: KUSCCO Mutual
Assurance Limited,

Title: Claims Manager,

Industry: E-Commerce
Online Retail Business,

Location: Nairobi,

Salary: Competitive,

KUSCCO Mutual Assurance
Limited was incorporated in Kenya in January 2019 and is a subsidiary company
of KUSCCO Ltd with a vision to be the leading insurer committed to quality with
unwavering client focus. The main role for this position is to effectively
manage and direct all functions of the Claims Department including strategy
formulation, implementation, budgeting, people management, expense control,
quality control and service to both internal and external customers.

Responsibilities

• In liaison with the Chief Executive Officer/Principal
  Officer formulate, implement and monitor the claims department strategic
  plan.


• Prepare operational manuals, annual
  budget for the department and train staff to ensure compliance of
  processes and proper budgetary control.


• Co-ordinate and maintain expeditious and
  efficient processing of claims and ensure customer needs are attended to
  promptly.


• Ensure in-depth, investigation of actual
  claims through direct or indirect contact with policyholders and claimants
  ensuring that any detected fraud case is handled as per the organization
  policy.


• Ensure all applicable claims are
  reported accurately and timely to reinsurers as required by procedure.


• Analyze claims data to identify issues,
  and ensure that all relevant issues relating to underwriting policies,
  re-insurance arrangements, and product pricing are identified and
  communicated to relevant managers.


• Ensure compliance within the claims
  department in regard to statutory requirements/legal frameworks and
  industry requirements.


• Develop tools and recommendations for
  risk management / fraud detection in liaison with the internal audit, risk
  and compliance departments.


• Prepare weekly claims statistics and
  periodical claims report and other management reports relating to claims
  and ensure that remedial action, where applicable, is taken promptly. 


• Facilitate and support talent
  management, performance management and development whilst ensuring
  compliance with human resource policies/procedures.


• Build a supportive, team-oriented
  environment for the staff through embodying a sense of empowerment,
  demonstrating positive thinking and establishing common goals and
  interdependence with the employees.


• Any other duties that may be assigned by
  the Chief Executive Officer from time to time.

Requirements

• Bachelor’s degree in Insurance,
  Actuarial Science, Business Administration, Economics, Finance or any
  other relevant field. 


• A Master’s degree in Insurance, Business
  Administration, Economics, Finance, Strategic Management or any other
  relevant field will be an added advantage. 


• Professional qualification in Insurance
  (ACII, FLMI or AIIK). 


• Minimum of ten (10) years’ relevant
  experience. 


• Proficient in Microsoft office suite. 


• Experienced leader of diverse people and
  processes with ability to lead, develop and direct team members to deliver
  high performance targets and standards. 


• A demonstrated adaptability to drive
  change and transformation. 

How to
Apply 

If you believe
your experience, competencies and qualifications match the job and role
specifications described; send your application letter (stating current and
expected pay) & updated CV(with details of at least 3 referees one of which
must be immediate or former supervisor ) addressed to the Chief Executive
Officer to reach us on or before 7th July 2023 by email to: recruitment@kusccomutual.co.ke
 

Only
short listed candidates will be contacted.