Manager, Diaspora Banking at Gulf African Bank

The genesis of Gulf African Bank (GAB) can be traced back to 2005, when a group of motivated Kenyans envisioned establishing an Islamic bank as an alternative to conventional banking in the country. By conducting business on the principles of Shari’ah, the bank would provide an ethical and fair mode of banking for all. Gulf African Bank is the first and largest Islamic Bank in Kenya and one of the fastest growing banks in the history of the banking sector of the country. The bank offers fully Shari’ah compliant products and services that address the needs of not just Muslims, but everyone in the country including individuals, corporate companies, and institutions. The bank was incorporated on August 9th, 2006 and started operations as a commercial bank in January 8th 2008, in a historic event, where it was granted the country’s first fully-fledged commercial banking license as a dedicated Islamic bank, by the Central Bank of Kenya.

Job Purpose

Drive strategic focus by developing the overall sales & operational strategy in relation to Diaspora Banking

Key Responsibilities

• Develop and implement appropriate customer value propositions for the Diaspora clients in order to bridge the business opportunity gaps existing in this segment.


• Acquire and retain new clients and ensure maximum product utilization to meet customer needs


• Grow a quality portfolio


• Provide advisory and value-added services by analyzing Diaspora customer’s investment needs and recommend appropriate investment options


• Evaluate customer’s financial data or investment objectives and recommend products/services based on the client’s risk profile and personal financial statements


• Design product and service offerings to Diaspora Client to meet their unique expectations


• Provide leadership, develop and motivate the team members


• Drive the financial & business growth targets for Diaspora Banking


• Grow the Bank’s market share in the chosen Diaspora segments


• Develop and manage Diaspora Banking strategic partnerships


• Manage and mitigate risks associated with this market segment


• Ensure strict compliance to local and international regulatory requirements and policies

Requirements

Skills, Experience And Competencies

• Business related degree


• 12 years’ experience in Banking with at least 3 years leading a Diaspora Team


• Master’s degree in business


• Certified Financial Planner/ Wealth management certificate


• Experience of working in the Banking industry and Kenya

Job specific competencies

• Lending experience


• Experience in customer acquisition and retention


• Vast understanding of Diaspora market and remittances and regulations


• Strong project management and excellent stakeholder management skills (required)


• Strong marketing knowledge


• Product management experience (preferred)


• Have good relationship management skills and be meticulous paying attention to details, and able to perform under pressure


• Solid marketing background with good knowledge in wealth products is definitely an advantage


• Self-motivated and excellent in digital project management skills.

Personal Attributes:

• High level of professionalism, honest with impeccable integrity (high ethical standards)


• Proactive, result-oriented, with can-do attitude and capacity to think out of the box


• Dynamic, enthusiastic, results oriented individual with excellent communication and social skills


• Possessing strong organizing, planning and integration skills


• Proven ability to build strong, cohesive partnerships with the customer, business, operations, technology and other key stakeholders and work effectively in a collaborative and dynamic organization


• Have a high sense of diplomacy, accuracy, attention for detail and with strong analytical ability


• Strong business sense, sound leadership and communication skills.

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