Call Center Agents at Brites Management

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and accurately. We have diverse staff of seasoned professionals who are passionate about value addition to our clients. We deliver our services in a professional manner offering expertise support that amplifies a company’s potential by having a systematic process to not only offer the best talents but also other performance monitoring services.SALARY: 30,000

Duties and Responsibilities

• Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues


• Full understanding of how to deliver a positive customer journey whilst maintaining strict call handling KPIs


• Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.


• Liaison with other departments to resolve customer issues


• Communicate effectively and with a positive tone with peers and your manager


• Contribute to a high-performance and friendly workplace culture


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication


• Achieve the client and all KPIs (Call Handling, Email, Chat, CSAT & QA quotas)


• Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.


• Deliver on your promises and obligations to drive an exceptional customer experience.

Key requirements, skills and qualifications

• Diploma in any related field from a recognized institution.


• At least 1-2years experience in collection/credit or sales and marketing.


• Computer Literate and English Proficiency.


• Fluent in both spoken and written Kiswahili and English.


• Good communication and interpersonal skills to manage stake holders

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