Resolution Health Kenya Relations Manager.

Resolution Health East Africa Limited is a leading Medical Insurance Provider. With over 60,000 members in our fold, we have learned to adapt in this constantly changing society, and develop products that are effective and relevant to our members.

Resolution Health has over 250 medical service providers all across East Africa, a strong network of hospitals, clinics and doctors.

The Resolution Health brand is energetic and trendy. In pursuit of our ambitious growth plan, we are looking to enroll as part of our Medical Operations Team an individual who has excellent communication skills with a customer service disposition and who can contribute by being an effective team player and is capable of maintaining positive, professional relationships with our medical service providers.

Key Responsibility Areas:
1. Audit the existing Medical Service Provider network to ensure that RHEAL’s protocols are
adhered to;
2. Routinely train Medical Service Providers’ and specialists on RHEAL’s protocols ensuring that
we have good PR with their personnel;
3. Maintain updated Medical Service Provider contracts;
4. Be the first point of contact for doctors, hospitals and clinics on dispute resolutions;
5. Maintain a weekly report on Medical Service Providers’ visits and issues handled;
6. Organize PR activations in coordination with the Marketing Manager with a view to enhance our
relationship with our partners;
7. Attend all Medical Service Provider functions to ensure that RHEAL is updated on changes;

The right candidate must have the following:
KRN/KRCHN
5 years experience in managed care in a large modern hospital
2 Years experience working in a HMO/MIP setting in a senior Managed Care Position
Knowledge in computer skills an added advantage
Have a valid driving licence

If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly email your application letter, updated CV listing three references with their email or phone contacts, your age and expected remuneration package not later than Monday 10thJanuary 2011 to hr@resolution.co.ke.

Ensure that you quote the position on your email. Only shortlisted candidates will be contacted.

To find out more about Resolution Health log on to www.resolution.co.ke

My Health, My Life, My Resolution

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