Call Centre Customer Service Representatives

Our client, an International Call Centre firm with Head Offices in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi. Native Speakers of these languages or candidates who have spent a few years in the various countries where these languages are official languages will have an added advantage.

Key responsibilities

• Screening and moderating user submitted content, answering support requests and performing support functions.
• Moderating and screening written user content on Profiles
• Moderating and screening user submitted photos
• Answering Online Help Requests
• Answering telephone support requests
• Processing Testimonials (depending on language)
• Various support tasks
Key Skills and competences
• Internet literate
• A passion for Customer Service
• Ability to respond promptly to customer inquiries
• Ability to handle and resolve customer complaints
• Ability to multitask and take up more workload when required
• Outstanding foreign language skills (grammatically correct, can express things clearly)
• Ability to work in multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
• Very good work ethic (is reliable, motivated, professional)

To apply,

Kindly indicate the position/ language applied for as well as the minimum salary expectation on the subject line.