Our client, a leading world class supplier of industrial and domestic appliances is seeking to recruit a Service Centre Manager.

Key Roles

Overall management of the respective Service Center and supervision of direct reporting staffResponsible for leading the Service Center team in all matters pertaining to the efficient and smooth operations of all customer service mattersOversee statistical data relating to performance of the Service Center in relation to RTAT, In-Home Service Rate and NPSOversee and monitor ISO processes and procedures relating to ServiceDevelop, monitor and administer Service Levels and adherence to same by direct reporting staffOversee the security of company assets including daily cash receiptsEnsure customer and staff safety during operational hours by spearheading all Health and Safety activities in the Service CenterIdentify training requirements for direct reporting staffPlan, forecast and implement Service Center action plansOversee Parts Department operations by hands-on involvementSeek and secure customer feedback to monitor and manage customer concernsResponsible for staff annual performance appraisalsAny other duties assigned3-5 years’ experience in Business Management to meet revenue & profitability target.Good experience in operation management in setting up service standards like RTAT, response time, completion time etcHandled large team of technicians, supervisors and management skillsExcellent communication skillsGood customer handling and customer interaction skillsMust have passion for customer serviceMBA will be an added advantageGood experience in managing spare parts departmentKey Performance Indicators

Quantitative:

RTAT at or under 3 Days for both In and Out of Warranty RepairsIn-Home SVC Rate at or above the 75% benchmarkNPS (Net Promoter Score) at or above the 2013 benchmarkCustomer satisfaction at or above 90% (via surveys for Walk-Ins and In-Homes)Parts Dept Fill Rate at or above 90%0% hazards and health and safety non conformities at the Service CentersIf qualified, kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘Service Centre Manager’ on the subject line by 12thrd December, 2014.Do not attach not certificates.

Only shortlisted candidates are contacted.

Our Client, Africa’s leading mobile-based agric platform, is expanding into East Africa. We have recently opened an office in Nairobi Kenya and are looking for smart, dynamic go getters who want to make a difference in people’s lives through private technology interventions. If you’re ambitious and looking to do something different, then come join our client and help us transform the way African agricultural markets work. 
The current open position is:

Call Centre Manager

Job Purpose: Your role as the leader of the Call Centre Team is to ensure that the organization satisfies its customer’s needs. 

You may be required to work at various levels, from ‘back office’ to the front end of the business, dealing with customer queries, both online and offline. 
Since this is a completely new department, your work might include:Helping to develop a customer service policy for the organization;Managing a team of call center staff;Handling face-to-face enquiries from customers at exhibitions, conferences and other marketing and promotional eventsIn your role, you are expected to understand and satisfy customers’ requirements and exceed their expectations if possible.
 The Way We Work: We are hardworking and passionate about what we do. We want to drive economic development through technology innovations and are looking for like-minded people who are open, generous, professional and adventurous.

Core Responsibilities

You will drive and be the key owner to the following responsibilities:Providing help and advice to customers – NGOs, Projects, Government and MDAs;Communicating courteously with customers by telephone, email, letter and face to face, where necessary;Investigating and solving customers’ problems, which maybe  complex or long-standing problems that have been passed on by Call Center staff;Keeping accurate records of discussions or correspondence with customers;Analyzing statistics or other data to determine the level of customer care assistance Esoko is providing;Writing reports analyzing the customer service our client provides;Where required, visiting customers to provide a one-to-one service;Developing feedback or complaints procedures for customers to use;Developing customer service procedures, policies and standards for the organization or department;Meeting with other managers to discuss possible improvements to customer service;Being involved in staff recruitment and appraisals for the Call Center;Leading or supervising a team of Call Center staffLearning about the organization's products and services and keeping up to date with changes;Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.Assisting with procedures to improve Call CenterDegree in Communications, Media (or any relevant discipline)4-5 years of working   experience in a customer service role or Call Centre Role

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The business support functions in Finance, Human Resources, Logistics, Administration and IT, have been brought together into one independent, customer centric functional Centre known as the Shared Services Centre (SSC). Consequently, a Shared Services Centre was created to take over all the transactional work currently being carried out in each separate business unit. In the process, there has been significant changes and inevitably significant turnover. It is therefore of essence to create a solid and successful culture of teamwork in the Unit to establish trust, effective communication and maximization of teammate strengths. It is in this regard that the Oxfam SSC is keen to hold a team building training workshop to build on these objectives.

Oxfam Nairobi Shared Services Center (a business support function of Finance, Human Resources, Logistics, Administration and IT) is looking for a facilitator form/organization (maximum of 2 persons) that can facilitate a team building training with key deliverables as detailed in the attached Terms of Reference.

Proposal submission

Interested and qualified person(s) should submit their proposals no later than Friday, 17 October 2014. Click on the provided link for more details http://bit.ly/1CIqqsy

At Oxfam we are committed to ensuring diversity and gender equity within our organization

Only shortlisted persons will be contacted

The Institute of Advanced Technology (IAT), a leading computer training Institution in East, West & Central Africa is seeking to recruit a Centre Manager who will be responsible for running one of IAT’s eight Centres and enhancing its Educational Products and Services .

The position reports to the CEO and Key Focus Area is: Ensuring the Centre grows its business training opportunities by demonstrating entrepreneurial and innovative skills and creating new business initiatives.

The suitable candidate should: Have a Business Degree or Commerce Degree with an Accounting or Finance option from a good institution of learning – a Masters in related areas will be an added advantage. Be conversant with Business Education in Kenya and the region with proven record of this.
Have at least three years’ experience in the Centre management focused on Accountancy / Finance Education and Training Have one professional qualification such as CPA, ACCA, CFA would an advantage. Have excellent networking and business acquisition skills with proven record of social and business networking at senior level.

Be able to handle demands, targets, guidelines, and high stress situations 

Have advanced leadership and organizational skillsBe able to flawlessly present and communicate in both written and verbal forms Be consistent, dependable and efficient
If you strongly believe that you have the qualities outlined above, kindly apply stating ”CENTRE MANAGER” enclose your detailed curriculum vitae (not more than 2 pages), all certificates and cover letter stating why you think you are the right person for the job. Applications must reach the HR Director not later than 5 p.m. on Monday 6th October 2014.HR Director
IAT,
P.O. Box 14201, 00800,
Nairobi, Kenya

Daystar University is a chartered interdenominational and evangelical Christian University. Its mission is the development of Christian Servant Leaders for the expansion of God’s kingdom in Africa and the world. We invite applications from suitably qualified candidates to fill the following position. Applicants to this position must be committed Christians, who show evidence of involvement in their local churches.Senior Administrative Assistant – Nuru Counselling Centre
At least Bachelor’s degree in Social sciences- Psychology & Counselling;At least 2 years’ experience in a busy office;Hands on skills in MS Office packages;Proficient reporting and writing skills;Demonstrable planning capabilities;Display of marketing skills;A high sense of integrity, innovativeness, diplomacy and ethical standards, including confidentiality;Ability to work long hours, including evening;Ability to keep confidential records;Capacity to guide and advice visitors appropriately;Ability to vet clients and assign them to appropriate counsellors;A flexible friendly disposition.Must be a committed Christian with good references to professional competencies and Christian life.

Providing administrative support to the Psychology ProgrammeFacilitation of the practicals for the PhD in Clinical Psychology StudentsReceive clients and telephone calls and respond to them or direct them appropriately;Do initial intake with clients and assign them to qualified approved counsellors;Billing of clients according to Daystar policy; Collect payments from clients and remitting the money to finance office.Maintaining confidentiality of all clientele records;Avail written reports of the functioning of Nuru Counselling Centre to the Dean, School of Human and Social Sciences (DSHSS) on monthly basis;Report to the Dean (SHSS) or HOD (Psychology), or any other available counsellor, cases of clients requiring crisis intervention immediately;Marketing Nuru Counselling CentreFacilitate liaison between the office and internal or external publics;Responsible for the daily organization of the office;Maintain the office’s diary.Any other duties as assign.
Those interested in these challenging and rewarding positions should submit their applications, testimonials and detailed CV with names and contacts of 3 referees to the address below on or before: 3rd October 2014All applications should be sent by E-mail to: recruitment@daystar.ac.ke. Hard copies will not be considered.Kindly note that only short listed candidates will be contacted.

Vacancy (Needed Urgently): Service Centre Manager

Our client is the preferred Sole Distributor for a Leading Brand of Electronic appliances in Kenya.

The preferred candidate must have experience in Home - Electronic Appliances such as, home theatres, TVs, fridges, etc

Location: Nairobi

Duties & Responsibilities

Overall management of the respective Service Center and supervision of direct reporting staffResponsible for leading the Service Center team in all matters pertaining to the efficient and smooth operations of all customer service mattersOversee statistical data relating to performance of the Service Center in relation to RTAT, In-Home Service Rate and NPSOversee and monitor ISO processes and procedures relating to ServiceDevelop, monitor and administer Service Levels and adherence to same by direct reporting staffOversee the security of company assets including daily cash receiptsEnsure customer and staff safety during operational hours by spearheading all Health and Safety activities in the Service CenterIdentify training requirements for direct reporting staffPlan, forecast and implement Service Center action plansOversee Parts Department operations by hands-on involvementSeek and secure customer feedback to monitor and manage customer concernsResponsible for staff annual performance appraisalsAny other duties assignedRTAT at or under 3 Days for both In and Out of Warranty RepairsIn-Home SVC Rate at or above the 75% benchmarkNPS (Net Promoter Score) at or above the 2014 benchmark Customer satisfaction at or above 90% (via surveys for Walk-Ins and In-Homes)Parts Dept Fill Rate at or above 90%0% hazards and health and safety non conformities at the Service Centers3-5 years’ experience in Business Management to meet revenue & profitability target.Good experience in operation management in setting up service standards like RTAT, response time, completion time etcHandled large team of technicians, supervisors and management skillsExcellent communication skillsGood customer handling and customer interaction skillsMust have passion for customer serviceMBA will be an added advantageGood experience in managing spare parts departmentNB: This job description may be reviewed by the management at a later date; for the purpose of increasing efficiency.Only those who meet the minimum requirements stated need apply.
Detailed and updated CV, Indicating your availabilityExpected SalaryOn the Subject line clearly indicate “SERVICE CENTRE MANAGER”

E-mail to; theconsultant@dafinaconsultants.com

Kenyatta University is looking to recruit qualified and dedicated applicants for vacant positions in the following offices:School of Applied Human Sciences
Community Resource Management and Extension Department
Kenyatta University Baby Day Care Centre
To cater for children whose ages range from six (6) months to three (3) years.
 Certificate in Community Health Nursing from a recognized institutionKCE Division IV/ KCSE Mean Grade C- (minus)and aboveAt least two (5) years relevant work experienceMedical Certificate of Good HealthCertificate of Good Conduct with copies of the finger prints attachedRegistered by Nursing Council of KenyaOther qualities:

Sensitive to children’s individual, developmental, and cultural characteristicsShould be warm, pleasant and presentableGood team playerGood interpersonal skillsComputer literateWell organized and self-drivenGiving first aid to children when requiredAdministering medication when necessaryKeeping of medical records like immunization recordsIdentifying children who need serious medical attentionOnly female candidates requiredCertificate in Early Childhood Development from a recognized institutionKCE Division IV/ KCSE Mean Grade D+ (plus)and aboveAt least two (2) years relevant work experienceMedical Certificate of Good HealthCertificate of Good Conduct with copies of the finger prints attachedShould be a mature personShould have an understanding of child developmentShould have skills to implement play and instructional activity for childrenShould be sensitive to children’s individual development and cultural characteristicsShould be warm and lovingGood interpersonal skillsGood communication skillsWell organized and self - drivenAttend to personal cleanliness of every child; bathing, changing diapers/soiled clothes, toilet training and washing handsFeeding the children according to the required age group standardsOrganizing children’s roomsLaying baby cots according to the institution standardsPlaying with children and getting down on the floor to relate to themSoothing or rocking children to sleepArrange activities/ games for children and provide them with chance to utilize their curiosityMaintain safe surroundingsOnly female candidates requiredFor those applying for teaching positions above Tutorial Fellow they will be employed on permanent and pensionable terms.
The terms of service for non teaching positions include a generous medical scheme, house allowance and commuting allowance. Successful candidates will be offered two (2) year renewable performance - based contract and gratuity will be paid at the end of the contract.
The application letter should give full details of educational and professional qualification, work experience, present post and salary, applicant’s telephone number and e-mail address.
Copies of certificates and testimonials should also be enclosed giving the names and addresses of three (3) referees who are conversant with the applicant’s competence in area of specialization.

Applicants and Referees should write directly to:

Deputy Vice-Chancellor (Administration)
Kenyatta University
P. O. Box 43844 – 00100
Nairobi
Applications and letters from the referees should be received not later than Thursday, 12th June, 2014.
Kenyatta University is an equal opportunity employer and canvassing will lead to automatic disqualification.

Vacancy: Design Assistant

About our organization

The World Agroforestry Centre (also known as the International Centre for Research in Agroforestry or ICRAF) is an independent research institution which generates science-based knowledge about the complex role trees play in agricultural landscapes and rural livelihoods. As part of the Centre’s work to bring tree-based solutions to bear on poverty and environmental problems, researchers – working in close collaboration with partners – are developing new technologies, tools and policy recommendations for increased food security and ecosystem health.The Centre’s headquarters are located in Nairobi, Kenya, and research is conducted in more than 30 countries in Africa, Asia and Latin America. We are supported by the Consultative Group on International Agricultural Research (CGIAR) and receive funding from over 50 different donors.

To learn more about our organization, please visit our website: www.worldagroforestry.org
About the position: To assist the Graphic Designer in design and layout duties.
Reporting directly to the Graphic Designer of the Communications Unit, the Design Assistant will:Assist the Graphic Designer in developing designs for ICRAF material, in line with established styles and guidelines;Assist the Graphic Designer in ensuring the corporate design is implemented across the Centre, in line with established styles and guidelines;Design and layout of publications such as PowerPoint presentations, Policy briefs, Occasional papers, Technical manuals, Working papers and Transformations newsletters; Design and layout of public awareness materials such as brochures, banners, web graphics, posters and fliers;Design and layout corporate materials for the Office of the Director General and the Board;Provide photo coverage of meetings and other activities on and outside the campus, updating photos of the week section on the intranet, managing the image database and the digital screens on campus;Perform other activities as directed by the Graphic Designer.Degree or higher Diploma to Degree or higher diploma in graphic design or related field;Competence in use of Macintosh and Adobe design software. i.e Indesign, Photoshop, Illustrator and other design software;2 years working experience in a design environment;Creative and artistic;Pay attention to detail;Good photography skills.We offer a collegial, diverse and gender-sensitive working environment, and we strongly encourage applications from qualified women. This position is remunerated on local terms. The appointment will be for an initial period of three (3) years, subject to a six (6) months’ probation period. The position will be based in ICRAF Headquarters in Nairobi, Kenya.
Applications will be considered until 9th April 2014. Please note that only short-listed applicants meeting the above requirements will be contacted.

Vacancy: Early Childhood (ECD) Teacher

Wema Centre is a Community Project and Rehabilitation Program for ex-street girls and community orphans with projects in both Mombasa and Thika town respectively. 

The Centre offers a variety of quality childcare services ranging from child residential care, health care, guidance and counseling, formal education, vocational training sponsorships to street and community outreach services. Our Mission: To transform street children and vulnerable young people into fulfilled and responsible adults through holistic care and support.

We are looking for a highly motivated ECD teacher to inspire and be part of a great team dedicated to providing quality child care, interactive learning and memorable experiences for three -to-six year olds and also special cases.

Key Responsibilities:
Teach allocated ECD class, plan, prepare, and develop various teaching aids and materials for ECD while following current National Quality Standards and regulationsEnsure realization of intended outputs and outcomes.Organize activities such as field visits, group discussions, singing, dancing, rhythmic activities, use of art materials and dramatic play-acting, to stimulate children’s interest and broaden understanding of their physical and social environment and also form satisfying relationships with other children and adults.Build good, open communication with children, families and staffObserve and record children's growth, development and behaviour using agreed tools for monitoring and evaluationEnsure the learning environment is clean, hygienic and safeDevelop strategies to guide positive children’s behaviorUndertake administrative tasks as required i.e take minutes of  weekly staff meetings, delegated representation etcRequired Qualifications/Abilities/Experience:Diploma in Early Childhood Teaching (DICECE & MONTESORI),Over 3 years working experience in a childcare setting catering for children between 2  to 14 yearsFantastic organizational and teamwork skills including reporting and leadership skillsSound written and verbal communication skills using English and KiswahiliA good level of computer literacyCurrent First Aid certificateCertificate of Good ConductAbility to work in a demanding work environment and meet deadlinesIf you believe your experience, competencies and qualifications match the job and role specifications described; send your application(stating current & expected pay) and detailed CV (with details of at least 3 referees one of which must be immediate former employer) addressed to the Executive Director to reach us on or before 7th  February 2014 by email to: jobs@wemacentre.org

Only short listed candidates will be contacted.

The Wema Centre Trust
P.O Box 88820-80100 

Wema Centre is an equal opportunity employer and its Recruitment Policy addresses itself to the core values of best practice, diversity and equality.

Vacancy Re-advertisement: Administrative Assistant - Operations
The World Agroforestry Centre is an independent research institution which generates science-based knowledge about the complex role trees play in agricultural landscapes and rural livelihoods. As part of the Centre’s work to bring tree-based solutions to bear on poverty and environmental problems, researchers – working in close collaboration with partners – are developing new technologies, tools and policy recommendations for increased food security and ecosystem health.
The Centre’s headquarters are located in Nairobi, Kenya, and research is conducted in 23 countries in Africa, Asia and Latin America.
We are supported by the Consultative Group on International Agricultural Research (CGIAR) and receive funding from over 50 different donors.
Work closely with the Head of Operations, the Assistant Operations Manager (Facilities) and other teams in Corporate Services in coordinating the overall administrative functions of the Unit in order to ensure delivery of efficient and cost effective services to a wide range of clients.Arranging and coordinating the Units’ diary of works including organizing the Units’ and the service providers’ monthly meetings.Receiving and coordinating all the Units’ procurement needs which includes follow-up with the Procurement Unit and Financial Services Unit (FSU) to ensure timely delivery of goods/services.Assisting the Head of Operations in developing, implementing and monitoring the Units’ annual programme of work and budget including chargebacks for all services provided by the Unit.In consultation with the other administrators and the audiovisual officer serve as the focal point for all meetings/workshops and symposia taking place at Headquarters. This will include: working closely with FSU to ensure timely chargebacks on air ticket service charges, verification of invoices from the outsourced Travel Agent, client invoicing, management of the Meals and Incidentals function and liaising with the local hotels on accommodation.Being the Centre’s focal point for all insurance related matters which include the management of institutional and staff motor insurance schemes and procurement of insurance covers for institutional assets at HQ and the regions, following up on the payments of all approved invoices for insurance debits, and securing credits. And in consultation with the insurance service provider initiate the quarterly service review meetings.Work closely with the Procurement Unit, institutions collaborating with ICRAF and others, in the search processes for service providers, specifically those directly related to the Operations Unit.Assist the Head of Operations in the management of outsourced service contracts including Service Level Agreements related to:- Mail and Front Office, Travel, Taxi and Staff Group Transport, Pool & Project Vehicles and Catering.Manage the day to day operations of the ICRAF group transport by working closely with the bus monitors and service providers to ensure compliance to the agreed upon Service Level Agreements.As a member of the Occupational Health and Safety (OH&S) Committee, work together with the Security Manager, Assistant Operations Manager (Facilities), the Head of Operations and other units in identifying and addressing OH&S issues.Any other duties as may be assigned by the supervisor.A degree in Business Administration or its equivalent.Three (3) years’ experience with an international organization preferably in a facility management setting.Excellent inter-personal and communication skills.Ability to coordinate, prioritize, and organize workload.Ability to meet deadlines and work under pressure with minimal supervision.Knowledge in events management.Excellent command of both written and spoken English.Excellent computer knowledge of Microsoft Office.
We offer a collegial, diverse and gender-sensitive working environment, and we strongly encourage applications from qualified women.
This position is remunerated on local terms. The appointment will be for an initial period of three (3) years, subject to a six (6) months’ probation period.Cover letter illustrating your suitability for the position, and your salary expectations.Detailed and up-to-date curriculum vitae.Names and addresses of three referees, including telephone numbers and email addresses, and fax details, if available.All correspondence will be via email only addressed to the Human Resources Unit, World Agroforestry Centre (ICRAF): icrafhru@cgiar.org. Applicants should indicate “Application for Administrative Assistant - Operations” on their application letters and email submissions.
Applications will be considered until 24 April 2013. Please note that only short-listed applicants will be contacted.
NB: Those who had previously applied need not apply.
To learn more about us, visit our website: www.worldagroforestry.org

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Mediheal Hospital and Fertility Centre

IT Attachment / Internship

Description

We are currently looking for dedicated, energetic and proactive individuals to join our IT team in an internship position.

The Help Desk Support Intern will have the responsibility of assisting users on various hardware or software related issues.

This candidate will also provide IT support to all employees.

Responsibilities

Troubleshoot, research, and resolve technical problemsRespond to telephone calls, instant messages, email and personnel requests for technical supportDocument, track, and monitor all problems to ensure a timely resolutionSupport, monitor, test, and troubleshoot hardware and software problems pertaining to LANRecommend and schedule repairs, via vendors or hands on.Install and configure workstations based on company needs and requirementsProvide end users support for all LAN- based applicationsUpdate all IT related inventoryInstallation, uninstallation of softwarePerform other duties or special projects as requested related to area of responsibilityMoving and Setting up of IT equipmentStrong work ethic.Excellent organizational skillsThe desire to learn and is not afraid to ask questionsAbility to maintain confidentiality at all timesDependableMust be highly motivated and committed to achieving resultsAbility to work under little supervision while meeting deliverablesAbility to work in a team environment, as well as independentlyEducational and/or Other Requirements/QualificationsMinimum – IT diplomaOr a 3rd year in BBIT/BMIS (Specialized in IT) or Computer science or Equivalent.Use of computer terminals requiring frequent mental and visual attention; and able to lift PCs, and other computer hardware.Must be willing to work in a diverse, dynamic environment and want to be part of a fun, super-skilled teamApplications to be made to recruit@medihealgroup.com by 12th April 2013 COB

Send only your CV and cover letter. 

Include your Attachment letter of Request for attachment from your Institution if available.

Maximum of 3 months attachment.

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Deputy Director General – Partnerships, Regions and Impact
Employer: World Agroforestry Centre
Role: To provide oversight and strategic direction to staff in Regions, Partnership Office, Protocol, Capacity Development Unit and Impact and Extension Team

Duties and Responsibilities:

Management and leadership

Line management of ICRAF’s five Regional Programmes: working closely with i) Deputy Director General -Research to assist with links/synergies with the Science Domains and global projects; and ii) Deputy Director General –Corporate Services to provide oversight on regional and country performance, staffing, administration and operations;Serve as a member of the Centre’s Senior Leadership Team (SLT) and participate in strategic planning and decision-making;Guide and support the capacity strengthening efforts of the Centre, including oversight of the Capacity Development Unit;Represent ICRAF at important global and regional fora;Carry out any other tasks related to this portfolio as may be assigned by the Director General.Guide the development and management of host country agreements in countries where ICRAF has a presence.Guide the Centre's efforts to form and maintain strategic partnerships with relevant organizations for the delivery of Agroforestry Research for Development;Link partnering efforts with donor relations and resource mobilization activities at the Centre through the Programs Development Unit;Position agroforestry favorably for partners to expand and deepen their agroforestry agendas and capacities;Monitor and report internally and to the CGIAR Consortium, as appropriately, on matters relating to partnerships;Guide ICRAF on handling of Hosted Institutions and also assist ICRAF scientists hosted by partner organizations.PhD in agricultural, agroforestry, forestry, natural resources management, social sciences or a related discipline Strong professional affiliations10 – 15 years of experience, with at least 5 years in developing countries, managing partnerships, Impact and administration responsibilities at a senior level.A good understanding of the role of partnership and impact assessment in a knowledge based organizationStrong conflict resolution and track record in managing collaborative relationships with a range of partners, including the private sector, in the agricultural or knowledge based institutions Detailed awareness and knowledge of some areas of the global agroforestry research agenda.An established record of research achievements, including a substantive history of scientific publicationStrong interpersonal skills and communication ability in English, additional language (French /Spanish) is an added advantage.Demonstrated ability to foster and manage interdisciplinary, gender-inclusive and multi-cultural teamsExcellent leadership skills and ability to make convincing presentations at high levelExtensive familiarity with tropical developing countries and regionsDemonstrated ability for decision making and follow ups.Terms of offer

This position is remunerated on international terms. 

The appointment will be for an initial period of three (3) years, subject to a nine (9) month probation period.

How to apply

Prepare:

A motivational letter illustrating your suitability for the position.Detailed and up-to-date curriculum vitae.The names and addresses of three referees, including telephone numbers and email addresses, and fax details if available.Address these to:

The Human Resources Unit, World Agroforestry Centre (ICRAF) via email to: s.kiwango@cgiar.org Indicate “DDG-PR&I” on the subject line.

Please note that only short-listed applicants meeting the above requirements will be contacted.

Deadline: 30th April 2013

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St. John’s Community Centre (SJCC) is implementing a 3 year Preventive health education Project which seeks to realize sustainable healthy outcomes for young people in school and from the Informal settlements of Nairobi County. The Centre seeks to recruit a qualified and experienced M & E Officer.Establishment and management of Monitoring and Evaluation Systems and activities; report preparation and presentation; management of the Program database; Capacity building of fellow staff and target beneficiaries on M&E requirements and Supervision of data entry staff.A first degree in social sciences, public health, statistics or other related disciplines from a recognised university.Comprehensive training in project M & E and gender2 years relevant working experience in Monitoring and Evaluation in a USAID funded project, preferably in an integrated HIV prevention program.Demonstrated skills in M&E systems developmentExperience in conducting M&E trainings.Computer proficiency in word processing, databases, spreadsheets, including advanced skills in at least two of the following programs: SPSS, Excel, Epi Info, Stata, SQL and Ms Access.Good judgment in problem solving.Field experience in data collection, analysis & quality assurance.Good understanding of public health issues particularly HIV/AIDS, Drug and alcohol abuse.Must have excellent written and verbal communication skills.Interested candidates must submit their applications, complete with a CV, copies of certificates, names and telephone numbers of three professional referees, reliable telephone number, through hand delivery to the centre or Post office mail addressed to:
The Chairman
Human Resource Committee,
P.O. Box 16254-00610 Applications to be received not later than 29th March 2013.
Only short listed persons will be contacted.

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Research Assistant

Location: Nairobi,Kenya

About the organization
The World Agroforestry Centre is an independent research institution which generates science-based knowledge about the complex role trees play in agricultural landscapes and rural livelihoods. 

As part of the Centre’s work to bring tree-based solutions to bear on poverty and environmental problems, researchers – working in close collaboration with partners – are developing new technologies, tools and policy recommendations for increased food security and ecosystem health.

The Centre’s headquarters are located in Nairobi, Kenya, and research is conducted in 23 countries in Africa, Asia and Latin America. 

We are supported by the Consultative Group on International Agricultural Research (CGIAR) and receive funding from over 50 different donors.

The Position

The job holder will assist in carrying out research on value chains and extension approaches. 

The job will specifically include the following duties and responsibilities:Conduct field research under the supervision of an ICRAF researcher including informal and formal surveys.Conduct literature search on themes related to value chains and extension approaches.Access data from existing databases for relevant agroforestry products.Maintain and update data bases on proposals, projects, activities, staff and grants.Assist in preparing research papers for publications.Any other related duties as assigned by the supervisor.Qualifications, skills and experienceMSc in agricultural economics, or a related social science.Knowledge of MS Word, Excel and Power pointKnowledge and experience in using Stata, SPSS, or SAS or any other econometric/ statistical software package.Practical experience conducting field surveys including both qualitative and quantitative data.Experience in primary data collection with smallholder farmers and other value chain actors: surveys & questionnaire design, conducting and supervising questionnaire surveys, participatory rural appraisals and focus group discussions; quality control, data entry, data cleaning etc.Good communication (in written and spoken English), interpersonal skills and organizational skillsAbility to work in a multi-disciplinary/multi-cultural team on trans-disciplinary issuesData analysis, preparing graphs and tables.Strong scientific/ report writing skills.Terms of offer

The World Agroforestry Centre is an equal opportunity employer and offers a collegial and gender-sensitive working environment. 

We believe that staff diversity promotes excellence and strongly encourage applications from qualified women. This position is remunerated on local terms.The appointment will be for an initial period of three (3) years, subject to a six (6) months’ probation period.

How to apply

Prepare:

A cover letter illustrating your suitability for the position, and your salary expectations.Detailed and up-to-date curriculum vitae.The names and addresses of three referees, including telephone numbers and email addresses, and fax details, if available.World Agroforestry Centre (ICRAF),OR send via email to: icrafhru@cgiar.org. Indicate “Application for Research Assistant” on the application letter. Applications will be considered until 31st January 2013 or until a suitable candidate is identified. Please note that only short-listed applicants meeting the above requirements will be contacted.

Location : Nairobi , Kenya

Experience : 0-5 Years

Last date of Submission : 31 Jan 2013

Sector : Agriculture & Allied sector

Compensation : As Per CIMMYT Guidelines.

Skill Set : Research and Analysis

Nature of Job : Fixed term Contract

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Tumaini Conference Centre is a Christian based organization in Nakuru offering a wide range of hospitality services e.g. accommodation, banqueting, team building activities, outside catering, weddings receptions and social events.Our clients include individuals, corporate, non-governmental organization, government of Kenya and international community.
The company seeks to recruit a sales executive who will be expected to grow the company clients based, retain the current clientele and market our wide range of products and services offered.
 A diploma in marketing with 2 years experience in sales and marketing in hospitality industry.Proven experience in developing and building collaborative relationship and managing clients at corporate level.High quality organizational skills, interpersonal, planning and oral communication skills.Dynamic, proactive and self motivated with ability to work independently in an efficient and timely manner.Strong working knowledge of e-marketing.Experience in the hotel industry will be an added advantage.Below 35 years of age.If you meet these requirements please submit your application together with detailed curriculum vitae, 3 referees and all relevant attachments via: info@tumainicottages.org or submit your hard copy at PCEA Suburb Office on or before 17th January, 2013.
Please note that only shortlisted applicants will be contacted.

Reports To: Service Delivery Manager

Job Objective:

The purpose of this role is to field and log technical customer calls and e-mails; provide first line support, troubleshoot problems and advise on the appropriate action, or otherwise escalate issues to next level support.

Essential Functions

Manage support calls/e-mails, and escalate to the relevant teamOpen, track and close trouble tickets; maintain status updates and requests with the Customer.Engage various troubleshooting methods to fix a problem, logging the calls into a service desk system.Periodically call up customers post incident resolution to ensure their satisfaction and provide any additional service if required.Perform additional diagnostic duties with the customerProvide fault analysis and prepare reportsExcellent troubleshooting and critical thinking skills?Effective communication skills both oral and writtenEffective analytical and problem-solving skillsGood ethical conductAbility to work in multi-cultural and multi-lingual environmentsAbility to work flexible shifts that include evenings and weekendsCurrent college student with coursework in any of the following disciplines: - Computer Science, Telecommunications, Electrical or Electronic engineering or related technical disciplinesAt least one years’ experience working with computer technology in a business or institutional environmentComputer Literacy in MS Office is essentialProfessional CommunicationInterpersonal SkillsProblem SolvingDecision makingAnalytical SkillsGoal oriented, learning skillsAssertive, pro-active and initiativeTeam oriented, adaptabilityStress tolerance, perseveranceTactful, attention to detail, problem-solvingGoal oriented, flexibleTask execution, planning and organizingIndependentThe position will be based in Nairobi
Must be prepared to work long hours and weekends
Must be willing to assume varying responsibilities as delegated from time to time.

If interested, kindly send your CV to recruitkenya@kimberly-ryan.net,with the job title as the subject matter

The Centre for African Family Studies (CAFS) is an autonomous International Non-Governmental Organization (INGO) dedicated to strengthening the capacity of organizations and individuals working in the field of health and development. CAFS is headquartered in Nairobi, Kenya, with country offices in Addis Ababa, Ethiopia; Abuja, Nigeria; and Lome, Togo. CAFS portfolio comprises regional and country-specific training courses; technical assistance; research and evaluation; knowledge management and information dissemination; and conference design and coordination.  CAFS is a leading provider of consulting and advisory services in Reproductive Health, HIV&AIDS, and Population and Development.

We are seeking consultants with experience in conducting research; monitoring and evaluation, strategic planning, baseline surveys, evaluations, training and management in  the following thematic areas:

HIV/AIDSSexual and Reproductive Health and RightsEducation and curriculum development.Governance and leadership.Monitoring and Evaluation.Strategic PlanningAt least 10 years experience in the particular thematic area with proven track record.Masters degree or PhD in related academic disciplines.Willingness to undertake assignments outside the country.Proven expertise and knowledge in development of winning proposals and work from donors and a network of contactsStrong research and M & E skillsProven ability to lead, manage and inspire a team of capable individuals to deliver a team agenda while meeting individual targetsExcellent written and oral communication and negotiation skillsStrong analytical skills and computer literacy /competenciesSend an application letter together with a CV and names of three professional referees (one of whom must be the most recent client or supervisor) plus their day-time contacts to CAFS by email to: recruitment@cafs.org to be received no later than 20th December 2012. Only short listed candidates will be contacted.

Job Title: IT Support Officer / Data Entry Clerk
Reports To: Program Coordinator
Employment Status: Contract

Summary:

Receives, reviews, and enters data into computer system or tracking database according to established procedures. Ensures accuracy of all data recorded and performs database maintenance functions, support the institution’s vision, mission and goals. Support all ICT equipments and network infrastructure and ensure that they are working well.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties and Responsibilities:

Performs general ICT duties such as Hardware installation, software installation, computer maintenance, network and internet support and troubleshooting. Troubleshoot and provide solution to the Live with Hope Local area Network.Troubleshoot internet related issues with Walter Reed Project IT Officer and service providers.Provide user support to users in the officeSourcing of hardware and software for LWHCData entry on the Electronic Medical Record (EMR) System in place. Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes. Troubleshooting EMR issues at siteSupport the data team and admin in data reports and other reporting requirements required of the LWHCSupport data teams in generation of queries on existing and future databases at LWHC as requested. Reviews and makes necessary corrections to information entered in databases in consultation with data teams. Assists in establishing and maintaining an effective and efficient records management system. Maintains confidential information Perform other job related duties as assigned. Compentency (To perform the job successfully, an individual should demonstrate the following competencies): Good IT supports background and experience. Ability to operate various work-processing software, spreadsheets, and database programs. Maintain confidentiality. Interact and maintain good working relationships with individuals of varying social and cultural backgrounds. Communicate efficiently and effectively both verbally and in writing. Diploma in any of the following: Information Technology,  IMIS , Computer Studies,Computer Networking, Computer Science  from recognized institutionOne year post training experience is requiredExperience in IT support will be an added advantageExperience in MS office applications specifically MS access , Excel, word and PowerPointExperience in User support and hardware and software installationNetwork support experience will also be an added advantageClosing Date: 17th December 2012
Interested applicants must submit a resume, related diploma certificates, transcripts,  indicating why you are suitable for the position with your current or expected salary by POST to PO BOX 2043 Kericho, or by HAND to Live With Hope Centre, Motobo, Kericho