KenCall is one of Africa’s largest Global Outsource Contact Centers, providing Call Center and Business Process Outsourcing (BPO) services to organizations worldwide.
We offer unrivalled experience in various areas i.e. customer service, customer acquisition and telesales, technical support, web support services and BPO. KenCall also provides a vast array of consulting services to the global market in Contact Center consulting, human capital development, recruitment and technology services.
Our business is built upon world-class technology infrastructure and operations. Providing clients with world class operations, KenCall focuses on developing high skilled employees with an in-depth understanding of client business, products and services. Our quality assurance processes and intensive, world class training ensures that our services meet and exceed client expectations.
We continually strive for excellence across all areas of business. Our constant focus on delivering quality and client understanding has brought both domestic and international acclaim, including CCF Call Center Awards for Best Non-European BPO Centre (2009), the Highest Commendation Award at the Call Centre Focus European Awards (2010), and Computer Society of Kenya’s Best BPO Center in Kenya (2011).
We are currently looking for dedicated, energetic and proactive individuals to join our IT team in an internship position. The Help Desk Support Intern will have the responsibility of assisting users on various hardware or software related issues. This candidate will also provide IT support to all employees.
Responsibilities:
Troubleshoot, research, and resolve technical problemsRespond to telephone calls, instant messages, email and personnel requests for technical support Document, track, and monitor all problems to ensure a timely resolutionSupport, monitor, test, and troubleshoot hardware and software problems pertaining to LAN Recommend and schedule repairs, via vendors or hands on. Install and configure workstations based on company needs and requirements Provide end users support for all LAN- based applications Update all IT related inventoryInstallation, uninstallation of softwarePerform other duties or special projects as requested related to area of responsibility Moving and Setting up of IT equipmentRequirements:
Education & Experience:
Minimum – IT diploma , CCNA, A+ and N+ certificationsGeneral knowledge of Microsoft Windows 2000, XP, VistaGeneral knowledge of Microsoft Office SuiteAble to Troubleshoot LAN & WAN technologiesBasic understanding of database systemsKnowledge on Web browser technologies (Firefox, etc.) and Internet.Strong work ethic. Excellent organizational skillsThe desire to learn and is not afraid to ask questions Ability to maintain confidentiality at all timesDependableMust be highly motivated and committed to achieving resultsAbility to work under little supervision while meeting deliverablesAbility to work in a team environment, as well as independentlyFlexibility to work in shifts including weekend and nightshifts whenever needed.Use of computer terminals requiring frequent mental and visual attention; and able to lift\carry servers, PCs, and other computer hardware.Must be willing to work in a diverse, dynamic environment and want to be part of a fun, super-skilled team.Ensure that all workstations are functionalRespond to Help Desk ticketsDiagnose and resolve technical issuesUpdate problem tracking systemAbility to learn quicklyGood Customer Service Skills (Internal Customers)Good communication skillsExcellent Analytical skills
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