Job Title: Projects Coordinator
Summary

Provide managerial and administrative duties such as planning and implementing of new projects and monitor the progress in liaison with various departments in order to meet the clients’ goals and objectives.

Duties and Responsibilities

Project planning and implementation.Monitoring of various tasks in different departments.Determining and setting up of new client requirements.Setting, coordinating, and monitoring project targets for various teams based on client requirements.Liaising with clients and management by scheduling meetings and getting updates of various projects.Conduct project scoping and discovery of service requirements details, processes and outsourcing development.Planning and managing all logistical operation set up activities around accounts designated to call centre, i.e. set up, recruitment, training, IT, and general operations.Managing project rollouts and existing activities. This entails observing time deadlines between management and external clients.Ensuring that all work conforms to the scope of work.Regularly conduct briefings, implement status meetings and regular reporting to senior management.Systematically coordinate project staff to ensure that all project elements are delivered within their schedules.Create, write, and coordinate proposals for based on initial client meetings and campaign strategies developed for clientsUndergraduate degree in Business, Projects Management.Good at multi-tasking.Very good communicator in both written and verbal business EnglishAble to adapt to a new work environment quicklyEnjoys working around other people.Capable of managing a team.If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to recruitment@kencall.com by Thursday, 6th December 2012. Only qualified candidates shall be contacted

Internship Jobs Kenya 2012. IT internship
Kencall Call Centre CSS Web Application Designer Internship
KenCall is one of Africa’s largest Global Outsource Contact Centers, providing Call Center and Business Process Outsourcing (BPO) services to organizations worldwide.

We offer unrivalled experience in various areas i.e. customer service, customer acquisition and telesales, technical support, web support services and BPO. KenCall also provides a vast array of consulting services to the global market in Contact Center consulting, human capital development, recruitment and technology services.

Our business is built upon world-class technology infrastructure and operations. Providing clients with world class operations, KenCall focuses on developing high skilled employees with an in-depth understanding of client business, products and services.

Our quality assurance processes and intensive, world class training ensures that our services meet and exceed client expectations. We continually strive for excellence across all areas of business.

Our constant focus on delivering quality and client understanding has brought both domestic and international acclaim, including CCF Call Center Awards for Best Non-European BPO Centre (2009), the Highest Commendation Award at the Call Centre Focus European Awards (2010), and Computer Society of Kenya’s Best BPO Center in Kenya (2011).

We are looking to hire a CSS Designer with strong knowledge of PHP. The candidate must be artistic and creative, having designed PHP based web applications before.

Educational Background:
Degree in Computer Science or IT, minimum requirement, a Diploma in the same.
Experience in Application Development.
Advanced proficiency in the core applications, i.e. MS Office Suite, and at least one of the non-core applications supported by the ICT Unit.

Qualifications:
Strong skills on  PHP, MYSQL, JS, HTML, CSS, JSP, JavaServer Pages, JavaScript,
Should be capable to understand, analyze & modifying existing scripts.
Fast learner, Strong problem solving skills
Should have hands-on experience for developing Web based applications using php.
Should have prior knowledge in templating systems such as Expression Engine, Code Ignitor, Joomla and or Drupal
Should have knowledge in Adobe InDesign and Illustrator and image editing in either PhotoShop or GIMP.
Should have knowledge in MySQL and MS SQL database systems.
Knowledge in ASP, ASP.Net and MS SQL is an added advantage

Personal Attributes
Capacity to multi task in dealing with several different problems at the same time and work independently under minimum supervision.
Ability to work under high pressure to meet tight deadlines
Good communication and interpersonal skills
Ability to communicate fluently in English
Strong work ethic.
Excellent organizational skills
The desire to learn and is not afraid to ask questions
Must be highly motivated and committed to achieving results
Ability to work under little supervision while meeting deliverables
Ability to work in a team environment, as well as independently

Please click on the link below to apply:
http://www.kencall.com/cats/careers/index.php?m=careers&p=showJob&ID=8

If the link is not working, copy and paste the link into your browser.

You can also apply via the KenCall Career Center at www.kencall.com

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Project Manager Job!

Person required URGENTLY!! to fulfill exciting opportunity with huge growth potential into various streams of ICT and other projects.

The job function of the Project Manager is to lead the definition, planning, management and delivery of projects in support of the program strategy and goals.

The individual will lead cross-organization teams, effectively planning, communicating, and driving change through the execution of projects in alignment with the overall program strategy.

Essential Job Functions and Responsibilities:

Be liaison between clients and employer Develops project team goals, roles and processes (i.e. communication, problem-solving and decision-making) to effectively execute and implement project requirements Manages cross-organization team dynamics, alignment, and utilization. Responsible for all aspects of the project lifecycle, driving results within the context of the business strategy Leads problem solving and decision making to drive project delivery through strong collaboration and influencing skills Monitors progress on complex, cross-organization projects relative to schedules, budgets, and quality. Identifies risk and resolves issues that impact project completion Provide leadership and input to project teams through all phases of facilities setup, systems and infrastructure related to project definition and delivery to drive rapid solutions implementationCommunicates plans, status and issues related to project status and execution concisely and broadly across all functions and levels of the organization Required to communicate between 2 sites (30% of time)Work location will be based at client premises in Nairobi Flexible to work hours weekly 3 Year degree and 5+ years related experience in project management capacities, (MANDATORY)5+ years experience managing large business process (MANDATORY)Must have sound experience in Technology and business projects (MANDATORY)Sound references Proven track record of projects managed Must be extremely stress tolerant and able to adapt to change rapidlyInternational experience working on large projects (Will be advantageous although not a must)High sense of urgency with the ability to drive results, demonstrated ability to deliver on commitmentsDemonstrate results in planning, managing, and implementing large projects within time and budget objectives Solid analytical and problem solving abilities, demonstrates solid judgment and decision making skills Strong negotiating and influencing skills, ability to manage conflicts across groups Ability to translate strategy into tactical project execution, driving change through leadership, facilitation and communication Excellent interpersonal skills and proven ability to develop effective working teams and relationships across multiple functional organizations Strong, direct, and open communication and presentation skills, capable of presenting information to all levels of the organization Demonstrated leadership and facilitation skills, ability to promote collaboration across teams Package: 160 – 200k  + Shares + Incentives (based on performance)

Note: To Apply send Cover Letter, Resume and 3 referees to Recruitment@kencall.com by June 8th 2012.

KenCall is one of Africa’s largest Global Outsource Contact Centers, providing Call Center and Business Process Outsourcing (BPO) services to organizations worldwide.

We offer unrivalled experience in various areas i.e. customer service, customer acquisition and telesales, technical support, web support services and BPO. KenCall also provides a vast array of consulting services to the global market in Contact Center consulting, human capital development, recruitment and technology services.

Our business is built upon world-class technology infrastructure and operations. Providing clients with world class operations, KenCall focuses on developing high skilled employees with an in-depth understanding of client business, products and services. Our quality assurance processes and intensive, world class training ensures that our services meet and exceed client expectations.

We continually strive for excellence across all areas of business. Our constant focus on delivering quality and client understanding has brought both domestic and international acclaim, including CCF Call Center Awards for Best Non-European BPO Centre (2009), the Highest Commendation Award at the Call Centre Focus European Awards (2010), and Computer Society of Kenya’s Best BPO Center in Kenya (2011).

We are currently looking for dedicated, energetic and proactive individuals to join our IT team in an internship position. The Help Desk Support Intern will have the responsibility of assisting users on various hardware or software related issues. This candidate will also provide IT support to all employees.

Responsibilities:

Troubleshoot, research, and resolve technical problemsRespond to telephone calls, instant messages, email and personnel requests for technical support Document, track, and monitor all problems to ensure a timely resolutionSupport, monitor, test, and troubleshoot hardware and software problems pertaining to LAN Recommend and schedule repairs, via vendors or hands on. Install and configure workstations based on company needs and requirements Provide end users support for all LAN- based applications Update all IT related inventoryInstallation, uninstallation of softwarePerform other duties or special projects as requested related to area of responsibility Moving and Setting up of IT equipmentRequirements:

Education & Experience:

Minimum – IT diploma , CCNA, A+ and N+ certificationsGeneral knowledge of Microsoft Windows 2000, XP, VistaGeneral knowledge of Microsoft Office SuiteAble to Troubleshoot LAN & WAN technologiesBasic understanding of database systemsKnowledge on Web browser technologies (Firefox, etc.) and Internet.Strong work ethic. Excellent organizational skillsThe desire to learn and is not afraid to ask questions Ability to maintain confidentiality at all timesDependableMust be highly motivated and committed to achieving resultsAbility to work under little supervision while meeting deliverablesAbility to work in a team environment, as well as independentlyFlexibility to work in shifts including weekend and nightshifts whenever needed.Use of computer terminals requiring frequent mental and visual attention; and able to lift\carry servers, PCs, and other computer hardware.Must be willing to work in a diverse, dynamic environment and want to be part of a fun, super-skilled team.Ensure that all workstations are functionalRespond to Help Desk ticketsDiagnose and resolve technical issuesUpdate problem tracking systemAbility to learn quicklyGood Customer Service Skills (Internal Customers)Good communication skillsExcellent Analytical skills

Kencall Call Center is looking for individuals who are qualified for the position of Outbound Call Center Agents.

We are looking for people who trust their sales skills. We expect you to be highly motivated with a positive attitude, great enthusiasm and have passion for success.

Successful applicants for Outbound Call Center Agents will have a great career in KenCall.

Qualification:

Minimum two year college level requirement Preferably with experience in outbound sales/telemarketing/customer service/marketing support background in a business setting. Must be able and ready to work varied hours, weekends and holidays Reliable, enthusiastic, upbeat personality, get along well with co-workers Ability to offer outstanding customer experience.Sales Oriented and with the ability to persuade and influence others.Quick learner, detail oriented, and able to multi-task in fast-paced environment Ability to work with complex situations that may not have a prescribed resolutionOutgoing, energetic personality Extremely fluent in English both oral and written and a crisp clear neutral accent. Desire to achieve and excel above the rest Aspirations to develop a career within the company Well-developed problem solving skills Preferably with knowledge in ecommerce and the Internet Prior call center experience and knowledge of the UK and/or the US market a definite advantage Kindly call 0711035160 and leave your name, number and the reasons why you would like to work at Kencall and we will get back to you.

Note: All interested candidates should also apply via our website (http://www.kencall.com/) by filling in an online application form.

Only successful applicants will be contacted.

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