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Increase scope/market share of shared services across all GE businesses and countries within the Region.
Ensure employee services team, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
Ensure that all employee services costs are aligned to and do not exceed the approved annual operating plan/budget.
Operational & Service Excellence -
Lead HR Operations services: on-boarding, off boarding, payroll and employee life cycle changes, ensuring timely and accurate delivery of all services.
Ensure all employee benefits are administered efficiently and in accordance with the relevant policies. Coordinate with functional partners and third party suppliers to deliver on local benefits.
Ensure that payroll is processed in an accurate and timely manner.
Maintain document management/retention standards and practices, inclusive of personnel files as per GE policies and country legislation.
Generate management reports (e.g. localization reports, overtime, leave utilization) to support compliance and growth.
Create a continuous improvement service culture, proactively identifying processes for improvement and driving change with a view to responding to business requirements and supporting business growth.
Compliance & Controllership -
Ensure compliance to all internal and local legislative requirements.
Ensure that the correct controls are established and executed to support all compliance requirements.
People Management & Development -
Ensure that the employee services team is resourced and trained effectively to meet business needs.
Ensure that all team members understand their roles and responsibilities and are performance managed accordingly.
Relationship Management -
Ensure that customer requirements are delivered within the agreed SLAs and timelines.
Manage the relationship between GE and 3rd party suppliers/vendors to ensure excellent service delivery to all customers.
Maintain knowledge of operating environment and liaise with key stakeholders (HR Managers, Business Leaders, and COE Leaders) to keep abreast of business activities/needs in an effort to identify opportunities to support business needs.
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