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Our client, a Motor Vehicle Dealer specializing in quality body building of buses and trucks as well as offering services such as automobile parts and accessories seeks to recruit a Service Advisor.
Key Tasks and ResponsibilitiesTo ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.To receive customer enquiries by telephone and in person and successfully convert these into service bookings.To maximize service sales and profitability by selling core, value added and incremental products.To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.Qualifications, Training and ExperienceCertificate/Diploma in Business managementCurrent knowledge of manufacturer’s warranty procedures and documentation.Current knowledge of Mechanical Breakdown Insurance company procedures and documentation.Ability to communicate clearly and unambiguously with customers, members of public and other staff members and record all such interaction accurately.Ability to calm and manage distressed and otherwise difficult customers in an effective manner.To apply, send your CV and cover letter to vacancies@flexi-personnel.com before Friday 15th February, 2013. Clearly indicate the position applied for and the minimum salary expectation on the subject line.
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