Branch Operations Officer (Micro Credit and SME) Job in Kenya

Branch Operations Officer - Micro Credit and SMESalary KSh 40,000 - 50,000

Reporting to the Branch Manager, the Branch Operations Officer will be responsible for efficient and consistent customer service delivery and managing day to day operations of the branch to ensure quality loan portfolio and customer delight. 

Key Duties

Managing the branch loan portfolio in accordance with policies and procedures.Ensure the branch consistently delivers high quality service to all customers.Ensure compliance, minimize exposure to and the impact of operational risks.Ensure proper loan assessment, appraisal, documentation and approval.Coordinate with third party service providers (Legal, valuers, tracking companies, CRB, debt collectors, auctioneers etc) to achieve stipulated TAT.Relationship managementImplementation of established policies, procedures and systems in achieving compliance requirements, efficiency, resource utilization and cost control.Control the utilization, proper maintenance and custody of all assets at the branch.Ensure superior and consistent service delivery.  Promoting sales & service culture through coaching, guidance and staff motivation.Analyse portfolio performance on daily basis and coordinate collection/recovery activities. Proposing the development of new services/products or the improvement in the existing ones in relation with market and results analysis.Ensure all reporting tools are available at branch level to correctly monitor all branch activities.Ensure implementation of the branch marketing plan.Ensuring appropriate and efficient support from Back Office team at Head Office to the branch.Minimum qualification and experience required:Diploma/degree in business/Finance/Social Science related fieldLending and relationship management experience to create a balance between credit risk and customer serviceAt least three (3) years’ experience in a credit function of a financial institution handling Micro and SME clients.Have an excellent interpersonal, organizing and people management skills.Excellent communication and presentation skills, with outstanding reporting skills to effectively manage customer expectations.Competent in effectivley appying relevant lending policies, processess and procedures to consistently achieve compliance goals.Customer focus to effectively investigate customer complaints and respond appropriately.If you meet the above requirements, please apply in confidence to hr@speedcapital.co.ke. Deadline of application is October 31, 2014.