Jumia IT Jobs in Kenya - March 2015

Jumia IT Career Opportunities in Kenya

Seller Support Associate- Job Description

Jumia is the #1 leader of E-commerce in Africa.
Our company is part of Rocket Internet, a global and leading incubator of startups specialized in e-commerce. We have already built in France successful companies like Groupon, Zalando, Wimdu, EDarling, and Glossybox… We are present in more than 20 countries in Europe, Middle East, Asia and Latin America and this accumulated experience has allowed us to develop a strong platform, which can support new ventures with both advice and capital on a truly global basis.
Jumia has expanded its activities in Kenya. To support our development we are currently looking for outstanding candidates interested in entrepreneurship and e-commerce to join us. This is a perfect opportunity to participate in an entrepreneurial adventure that will lead to the future stars of the web universe.

If you want to join the journey, please send your resume to: joinus-kenya@jumia.com

Seller Support Associate Jumia Kenya IT Job Description


Acts as the main touch point for sellers via phone and e-mail, providing prompt and efficient service

Operate seller management software that helps in better running of the department

Monitors Sellers’ adherence to strict service level agreements on fulfillment times, out of stock and return rates,

Ensuring retention of sellers as needed

Liaises with other departments such as Operations, Buying, IT and Finance and escalates issues as required to resolve sellers’ questions and issues

Compiles weekly reports to sellers on their performance with improvement guidelines and monthly internal reports to recommend way forward with sellers

Develops internal documentation and public knowledge center
Qualifications & Experience for IT Job

Previous experience in a customer service role coupled with heavy IT use

Fast-paced working ability

Excellent knowledge of IT and use of ERP’s (Software) You will be using excel and our Seller support platform on a daily basis

Experience in sourcing, purchasing, logistics or operations is an added advantage

Excellent phone demeanor and written communication skills in English

Business savvy: understanding of e-commerce and retail business

Flexible to the ever changing working environment of an online retailer

Please send your resume to: joinus-kenya@jumia.com

only shortlisted candidates will be contacted

Join the journey!

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