Helpline Counselor | ReliefWeb

Position: Helpline Counselor

Vacancies : 15

Works Station: Lower Kabete, Nairobi

Nature of Employment: 2 years – fixed term contract

Background

Childline Kenya is a local Non-Governmental that runs the National Child helpline 116 service in partnership with the Department of Children’s Services. The Helpline provides a nation-wide 24-hours toll-free service for counseling and referral services to children, young persons and their families in difficult situations through it strategic and referral partners as well as child protection networks across the country.

Childline Kenya is looking for qualified candidates to work as Counselors based at the 116 child helpline Call Centre in Nairobi. The persons must be able to both work in a team and alone with minimal supervision; passionate and committed to upholding and promoting the rights of children, as well as human rights in general

Purpose:

The Counselors will offer counseling services through telephone, give information on child protection and referrals to other service provide. Counselors will also engage with clients through social, media and SMS (chat, text, emails and one-on-one/walk-in cases).

Qualifications and working experience

• Degree in Counseling/Psychology with a minimum of 1 year in counseling and client management

OR

• Diploma in counseling with a minimum of 3 years experience in counseling and client management.

OR

• Holders of Education, Sociology/Social Work degree and 1 year experience in working with young people and children and diploma holders in these fields with 3 years experience and additional qualification in basic counseling skills.


• Candidates must be up-to-date members of a recognized professional body

Knowledge

• Knowledge of Child Protection


• Computer literacy and proficiency in MS office


• Good report writing skills


• Excellent communication and people skills


• Data analysis and report writing

Personal competencies

• Good command of English and Kiswahili and one of the local languages in Kenya


• Ability to empathically handle difficult clients and relationships


• Good time management and ability to work under pressure

Responsibilities

Child helpline 116 is a 24 hour service, the schedules for the counsellors run 24 hours i.e. Day and night shifts including weekends and holidays as per the monthly work schedule. The input for the counsellors is a minimum of 40 hours a week. The holders of this position will also participate in:

• Rescue, and reintegration of children


• Social enquires with Department of Children Services


• Training partners in child protection


• Data analysis and report writing

How to apply:

Interested applicants should send their application letters together with detailed Curriculum Vitae, including names of three referees to: vacancy@childlinekenya.co.ke . The application should be addressed to the Executive Director, Childline Kenya, P.O Box 10003-00100. Nairobi, and should reach us not later than 2015 10^thApril, 5pm.

Childline Kenya is an equal opportunity employer. Male candidates are encouraged to apply