Nation Media Group Senior Service Desk Analyst Job in Kenya

Nation Media Group is the largest independent media house in East and Central Africa with operations in Print, Broadcast and Digital Media. It attracts and serves unparalleled audiences in Kenya, Uganda, Tanzania and Rwanda.
 

We are seeking to recruit for the following positions in our IT Department. 

We

invite candidates who are result oriented, dynamic and self-driven with

proven track records and attributes to excel in a highly competitive

environment.
 

Senior Service Desk Analyst
 

Job Ref: HR-SSDA-03-2015
 

Job Summary:

This job holder will be responsible for ensuring efficient and cost

effective first and second line support to end users within the agreed

Service Level Agreements (SLAs), managing and maintaining IT services

related servers, routinely maintaining the servers and ensuring the security of systems.

Specific Job Responsibilities

• Providing
  
  first and second level technical incident and problem management
  
  support services to end users in local and regional offices;


• Supporting
  
  and administering existing Back-Office Server Applications such as
  
  Active Directory, Exchange, Windows 2012/2008/2003 Servers, SharePoint,
  
  and SQL among others;


• Participating in IT related projects as assigned by management; 


• Installing, configuring, maintaining and supporting Software, Computers, Mobile devices;


• Enforcing, maintaining, supporting and administering the existing IT security systems, services and policies;


• Configuring and deploying new IT equipment such as PCs, printers, modems and laptops;


• Escalating problems as appropriate to the external service support providers in order to ensure consistent and timely resolution.

Knowledge & Skills Requirements: 

• Degree in Information Technology or equivalent from a recognized university 


• 3 years prior technical end user/back office support experience 


• ICDL or MOUS and A+ or N+ certification or equivalent 


• MCSE or MCITP Certified. 


• ITIL v3 Certified

Personal Effectiveness  

• Strong interpersonal and customer service skills 


• Excellent communication skills both written and oral 


• Ability to meet deadlines 


• Ability to work under minimum supervision 


• Ability to work during odd hours

The positions offer excellent career growth opportunities and competitive remuneration packages.
 

Note: We shall only contact the shortlisted applicants.