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Job Title: Operations Officer – Solar Company
Industry: Solar Energy
Location: Nairobi
Salary: Negotiable based on experience
Our client has an outstanding career opportunity for an Operations officer to join their company.
They are leading internationally recognized vendors of solar generators and shower systems.
The Operations Officer will be responsible for the overall day today branch operations.
Job Purpose: Overall management of a branch, Ensure branch is overall profitable, overall responsible for the daily administrative activities of a branch, ensure effective implementation of SOP on a consistent basic, ensure overall high levels of customer satisfaction – both for walk-ins, and installed systems
- To meet high ethical standards in line with the company culture
- Know the Company Standard Operating Procedures fully and ensure effective implementation
- Manage all responsible for the branch administrative activities
- Administer all SOP and essential paperwork at the branch according to filing system
- Manage and maintain the filing system strictly according to guidelines from the Company
- Ensure warranty visits due for the month are administered and properly executed in the month due
- Keep logistics costs for delivery to customer to minimum
- Track order forms and receipts in line with standard operating procedures and without deviations
- In case of deviations, execute administration for invoice reversal and de-installation
- Continually review the availability of marketing literature, and sales tools and indent as required
- Report necessary sales, collections, etc, on timely basis
- Ensure consistent and accurate receivables tracking, and provide updates for weekly meeting
- Ensure consistent complaint reporting through active communication with field and updates
- Ensure complaints are attended to within 48 hours to the satisfaction of the customer
- Oversee timely and proper bank remittances in line with company SOP
- Ensure branch telephone expenses are kept a minimum, and ensure no abuse of telephone privilege
- Develop product knowledge and customer skills to handle all walk-ins to generate sales
- Ensure the branch is maintained in a neat, and clean fashion – both inside, and exterior
- Attend training when called upon to do
- Ensure that if branch is audited, the audit results reflect excellent adherence to SOP
- Ensure staff training at HQ, as per HR guidelines
Dimension: Administrative responsibilities for the assigned branch
Minimum Qualifications
- Degree in Business Management or Administration
- 2-3 years commercial / accounting experience (particularly billing, receipt handling, filing, etc)
- Computer literate (capable of using word and excel and the company’s own IT systems)
Competencies and Skills
- Strong public relations skills
- Speedy action and proactive
- Ability to work independently
- Accuracy and attention to detail
- Excellent computer literacy
- Should be honest and of unquestionable integrity
- Should be attentive to detail
- Have an excellent interpersonal, organizing and people management skills
- Excellent communication and presentation skills
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Operations Officer – Solar Company) to vacancies@corporatestaffing.co.ke before Thursday 12th March, 2015
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.
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