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Jun 20, 2015

Operations Manager Jobs In Uganda


Operations Manager Job Vacancies


Education


Matric/Senior Certificate

Transport Diploma

Financial Management/ Bookkeeping/Logistics post school qualification is highly recommendable.


KNOWLEDGE/SKILLS/ EXPERIENCE


At least five years relevant operations administration at management level experience.

At least three to five years financial and logistical governance management working experience.

Experience within public transport industry – highly recommended

Excellent administrative reporting skills.

Computer Literate. MS Office Suite/relevant company software

Excellent interpersonal skills; decision making, communication (verbal, written, listen), adaptive, conflict management, integrity, influencing, planning, organizing and team work.

Excellent corporate governance and adherence skills.

Excellent leadership and mentoring skills.
Purpose of the Job:

Provide management, supervision and support to operations employees performing the daily activities of the operations department in line with company goals, practices and procedures.

To contribute to the continuous improvement of the operations department by attending to and resolving concerns related to safe and efficient passenger transportation.


TASKS
KEY PERFORMANCE AREA


Ensure that passenger transportation services are professionally provided

Plan transportation services for all bus routes, both long term and short term

Develop and monitor bus routes

Set schedules, expectations and guidelines for bus drivers and assistants

Ensure operations run smoothly and on time

Investigatory work concerning new routes and possible take-overs


Management, Supervising and Coordinating Passenger Transportation


PERFORMANCE INDICATORS/STANDARDS


Reliable Bus service

MIS

Budget Control


TASKS
KEY PERFORMANCE AREA


Ensure effective crisis management and service issue resolution

Determine possible risks and the mitigation there of


Problem solving


PERFORMANCE INDICATORS/STANDARDS


Discipline

Negotiating Skills


TASKS
KEY PERFORMANCE AREA


Ensure effective cost management through monitoring operations staff attendance

Monitoring, controlling and verifying overtime

Maintain operations budgets


Cost Control


PERFORMANCE INDICATORS/STANDARDS


Discipline

Variance Reports


TASKS
KEY PERFORMANCE AREA


Timeous and accurate projections with regard to resource requirements

Ensure optimum resource utilization

Maintain all systems in the department


Monitoring and Controlling Resources


PERFORMANCE INDICATORS/STANDARDS


TASKS
KEY PERFORMANCE AREA


Ensure the service provided is of high standard

Ensure service levels are continuously reached


Quality Control


PERFORMANCE INDICATORS/STANDARDS


Operational Report

Stakeholder complaints


TASKS
KEY PERFORMANCE AREA


Assist in drafting operations procedures

Ensure operations staff and drivers comply to established standards, policies and procedures

Ensure adherence to the company’s policies and procedures in terms of Health and Safety best practice operating procedures

Maintain good in industrial relations in the Operations Department

Establish training standards required


Audits


Spot checks

Critical Control Register


TASKS
KEY PERFORMANCE AREA


Liaises with technical department personnel i.e. Maintenance Controller & Maintenance Planner with regards to service agreements


Communication


PERFORMANCE INDICATORS/STANDARDS


Supply of scheduled service buses

Bus availability


TASKS
KEY PERFORMANCE AREA


Compilation of operational reports monthly, weekly and on an ad hoc basis


General Administration


PERFORMANCE INDICATORS/STANDARDS


MIS

Daily and monthly reports


TASKS
KEY PERFORMANCE AREA


Direct and control Operations staff to ensure that they are appropriately motivated and developed and so that they carry out their responsibilities to the agreed level of performance i.e. provide direct coaching & support

Identify training needs for operations personnel & liaise with training to ensure the skills gap is addressed

Chair and conduct disciplinary hearings

Train subordinates to maintain his/her duties in his absence


Staff Management


PERFORMANCE INDICATORS/STANDARDS


Discipline

Training and Development Programs


The list of tasks/duties and responsibilities contained in this document is not necessarily exhaustive, and the employer is entitled to instruct the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, or in accordance with operational requirements.


How to apply
To apply for this position send your CV to milkah.mboche@amscobv.com quoting the position in the subject line. Only shortlisted candidates will be contacted


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