Operations Manager Job Vacancies
Education
Matric/Senior Certificate
Transport Diploma
Financial Management/ Bookkeeping/Logistics post school qualification is highly recommendable.
KNOWLEDGE/SKILLS/ EXPERIENCE
At least five years relevant operations administration at management level experience.
At least three to five years financial and logistical governance management working experience.
Experience within public transport industry – highly recommended
Excellent administrative reporting skills.
Computer Literate. MS Office Suite/relevant company software
Excellent interpersonal skills; decision making, communication (verbal, written, listen), adaptive, conflict management, integrity, influencing, planning, organizing and team work.
Excellent corporate governance and adherence skills.
Excellent leadership and mentoring skills.
Purpose of the Job:
Provide management, supervision and support to operations employees performing the daily activities of the operations department in line with company goals, practices and procedures.
To contribute to the continuous improvement of the operations department by attending to and resolving concerns related to safe and efficient passenger transportation.
TASKS
KEY PERFORMANCE AREA
Ensure that passenger transportation services are professionally provided
Plan transportation services for all bus routes, both long term and short term
Develop and monitor bus routes
Set schedules, expectations and guidelines for bus drivers and assistants
Ensure operations run smoothly and on time
Investigatory work concerning new routes and possible take-overs
Management, Supervising and Coordinating Passenger Transportation
PERFORMANCE INDICATORS/STANDARDS
Reliable Bus service
MIS
Budget Control
TASKS
KEY PERFORMANCE AREA
Ensure effective crisis management and service issue resolution
Determine possible risks and the mitigation there of
Problem solving
PERFORMANCE INDICATORS/STANDARDS
Discipline
Negotiating Skills
TASKS
KEY PERFORMANCE AREA
Ensure effective cost management through monitoring operations staff attendance
Monitoring, controlling and verifying overtime
Maintain operations budgets
Cost Control
PERFORMANCE INDICATORS/STANDARDS
Discipline
Variance Reports
TASKS
KEY PERFORMANCE AREA
Timeous and accurate projections with regard to resource requirements
Ensure optimum resource utilization
Maintain all systems in the department
Monitoring and Controlling Resources
PERFORMANCE INDICATORS/STANDARDS
TASKS
KEY PERFORMANCE AREA
Ensure the service provided is of high standard
Ensure service levels are continuously reached
Quality Control
PERFORMANCE INDICATORS/STANDARDS
Operational Report
Stakeholder complaints
TASKS
KEY PERFORMANCE AREA
Assist in drafting operations procedures
Ensure operations staff and drivers comply to established standards, policies and procedures
Ensure adherence to the company’s policies and procedures in terms of Health and Safety best practice operating procedures
Maintain good in industrial relations in the Operations Department
Establish training standards required
Audits
Spot checks
Critical Control Register
TASKS
KEY PERFORMANCE AREA
Liaises with technical department personnel i.e. Maintenance Controller & Maintenance Planner with regards to service agreements
Communication
PERFORMANCE INDICATORS/STANDARDS
Supply of scheduled service buses
Bus availability
TASKS
KEY PERFORMANCE AREA
Compilation of operational reports monthly, weekly and on an ad hoc basis
General Administration
PERFORMANCE INDICATORS/STANDARDS
MIS
Daily and monthly reports
TASKS
KEY PERFORMANCE AREA
Direct and control Operations staff to ensure that they are appropriately motivated and developed and so that they carry out their responsibilities to the agreed level of performance i.e. provide direct coaching & support
Identify training needs for operations personnel & liaise with training to ensure the skills gap is addressed
Chair and conduct disciplinary hearings
Train subordinates to maintain his/her duties in his absence
Staff Management
PERFORMANCE INDICATORS/STANDARDS
Discipline
Training and Development Programs
The list of tasks/duties and responsibilities contained in this document is not necessarily exhaustive, and the employer is entitled to instruct the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, or in accordance with operational requirements.
How to apply
To apply for this position send your CV to milkah.mboche@amscobv.com quoting the position in the subject line. Only shortlisted candidates will be contacted
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