Safaricom Support Analyst Job - Career Point Kenya

Support Analyst – Intelligence Systems Jobs at Safaricom, Kenya

We are pleased to announce the following vacancy in the IS Operations Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Job Description

Reporting to the Senior Manager- Enterprise System Support – the holder of the position will provide leading expert support to existing and upcoming internal Business Intelligence, FMS, Subscriber Registration, RAID, DCM/SAS and other related reporting systems and provide end user support.

Support Analyst Job Responsibilities

Provide expert support (and system management where applicable) for assigned systems and applications.

Maintain Data and Application availability for all assigned systems and applications.

Provide 1st Level and 2nd Level applications support (and system management where applicable) for all other internal applications within the Business Support Systems team’s jurisdiction.

Escalate and source expertise where necessary.

Participate fully in testing new products, services, new and upgraded applications and technologies before implementation and rollout.

Provision of User Acceptance Test (UAT) environment in conjunction with Business Analyst.

Ensure Systems, Applications and Availability Monitoring.

Documentation and policy implementation and ensure ease of accessibility of documentation.

Document updates every 6 months and version control documents.
Qualifications For Support Analyst Jobs In Kenya

University Degree in Computer Science or related field.

Microsoft certification: MCSE, MCDBA.

UNIX certification is an added advantage.

Oracle DBA training is an added advantage.

2-3 years experience in a client server environment.

2 years DBA and/or Application Support experience.

Programming skills in any 4GL or a functional programming language e.g. SQL.

Highly developed analytical thinking skills.

Ability to role-model and manage customers and fellow team members.

How To Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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