British High Commission IT Jobs Kenya

A2 IT Support Officer Jobs at British High Commission, Kenya
Section : Corporate Services
Position Type : 1 Year fixed term contract

A vacancy has arisen at the British High Commission for an A2 IT Support Officer. The position is graded at A2 for which the current salary starts at Ksh 129,949 per month before deduction of tax.

Where the successful candidate is not liable to Kenyan tax, the salary will be abated under HM Treasury regulations to Ksh 97,356 per month to take account of the tax they would have paid.

Main purpose of job:

To administer and support end users by ensuring the availability and reliability of ICT systems and infrastructure including but not restricted to workstations and laptops, printers, e-mail, network hardware, cabling infrastructure, Uninterrupted Power Supplies, Audio-Visual and telecommunication devices. The job holder will also be required to work with other ICT teams based locally, regionally and in the UK to provide essential support as and when required.

Roles and responsibilities:

Provide IT support to users at the mission liaising as necessary with UK based operational services and other personnel in the High Commission

Undertake effective fault management, systems maintenance checks on the system and maintain a log of work performed.

Undertake regular and ad hoc approved upgrades to the system

Undertake local support for IP Telephony system at post

Network support, administration and management.

To act as the compliance officer for all internal ICT security procedures and working practices as dictated by Government ICT policies.
Effectively execute the financial management role for assigned IT budgets to ensure services and goods procured for the Mission provide value for money, maintain high quality and reasonable stock level while keeping with allocated budget amounts.

Review, recommend, procure configure and install approved hardware, software on the system.

Maintain an accurate and up to date hardware inventory of all IT assets.

Manage software licences in compliance with legal and commercial requirements on behalf of the HMG.

Undertake in-house IT training for new and existing staff members

Undertake and manage IT projects relevant to BHC and see to their successful implementation and completion.

Maintain a fully equipped and running back site for Business Continuity in case of emergencies.

Any other duties as assigned by the supervisor

Key competences required:

Leading and communicating

Delivering at pace

Delivering a quality service

Collaborating and partnering

Changing and improving
Required skills/experience/qualifications:

Applicants should be able to demonstrate systems administration experience of supporting users working on government systems.

The job holder will be expected to develop skills across a broad range of competencies, working with a wide range of staff from all UK Government

Departments and external supplier and contractor.

Essential skills & experience

Ability to plan ahead and prioritises effectively

Excellent command of English

Organised and able to work methodically

Ability to multi-task and meet tight deadlines

Ability to work independently and use initiative

Makes effective use of office IT systems and software relevant to the job

Can support colleagues when under pressure and able to contribute to cross-team working.

Can convey information accurately and concisely

Experience:

Experience in dealing with a wide range of IT issues and different customers

An understanding of cultural differences

Qualifications:

ITIL certification

Degree

Note

All applicants must be legally able to work in Kenya with the correct visa/status or work permit.

The British High Commission in Nairobi is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

Employees recruited locally by the British High Commission in Nairobi are subject to Terms and Conditions of Service according to local employment law in Nairobi.

Spouses/registered partners of UK Based Staff, are able to work within the BHC but their salary will be abated at the appropriate tax rates

Reference checking and security clearances will be conducted.

If you have not heard from us 3 weeks after the closing date, please consider your application unsuccessful. Any questions you may have about this position will only be answered during interview, should you be invited.

To Apply
Please read these notes carefully to ensure that your application is received and processed.

All applicants should submit a short (1 page maximum) covering letter stating why they are a suitable candidate for the position along with a copy of their CV (2 page maximum) in English and BHC application form, by email to: Recruitment.Africa@fco.gov.uk.  Applications will only be accepted by email.

BHC External Application Form – ITSO (MS Word Document, 84.5KB)

Internal candidates should also submit the above with a copy of their appraisals covering the past 24 months.
All candidates should use the following subject line for their email: 25/15 NR IT Support Office.

Please submit only the requested documents. Please also ensure that your email including attachments is no larger than 2 megabytes, otherwise it may be rejected by your email system or the systems through which it will pass en route to us.
Internal candidates and spouses of UK diplomatic officers: Please quote in the subject line of your email, the Vacancy Notice No: 25/15 NR IT Support Office and also indicate that you are an internal candidate or the spouse of a diplomatic officer.

The closing date is 10 August 2015 and no further applications will be accepted after this date.

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