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Job Description
Vacancy: General Manager – KTC
Our client is a leading provider of integrated business and technology solutions across Africa in the Financial, Telecom, Real Estate, Service Industries and Government sectors in partnership with global technology industry leaders.
They are driven by the desire to deliver business value to customers through a combination of processes, innovation, excellence, quality frameworks and service delivery with the core motivation being to define service excellence in technology driven business solutions.
Our client is looking for a knowledge driven individual to take up the role of a General Manager-Knowledge Transfer Centre (KTC).
They have operations which cut across the Eastern Africa countries of Kenya, Ethiopia, Burundi and Rwanda, the Southern Africa countries of Zambia, Zimbabwe, Angola and Mozambique, the Western African countries of Ghana and Nigeria and Portugal in Europe.
The jobholder will report to the Chief Executive Officer. Further details concerning the role are as follows:
Job Purpose / Summary: The General Manager-KTC will be responsible for the preparation of the training Centre’s curriculum and liaising with the trainers to ensure quarterly and annual schedules are prepared.
Duties and Responsibilities
Liaising with the Chief Executive Officer and the KTC Management Team, to prepare budgets and revenue forecasts for the training Centre for use in business planning.
Overseeing the training Centre’s services from the Group Level Services/Shared Services to ensure effective workflow and operations.
Liaises with the MD-i2 to develop revenue targets, market share, vetted customer profiles and cash flow projections for the training Centre. This also involves developing the implementation plans to ensure the targets and revenue targets are adhered to.
Liaising with the HR Director and Learning and Development Manager to develop Human Resources establishment, training programs for the staff, incentive programs and career development plans for staff.
Management and supervision of the training Centre’s Management team to ensure policies are implemented, effective operations of the Centre and sales targets and revenues are met.
Liaise with the Business Development team to develop business plans and implementation for expansion and growth of the training Centre.
Working with various partners and vendors to ensure the training Centre attains partnership and/or training certification and maintains this status and is able to benefit from the associated support from the partners and vendors. This also entails partner agreements for provision of trainers when required.
Minimum Requirements
Bachelor’s degree in IT/Computer Science, Business Management or Education.
Training in Finance or Accounting will be an added advantage.
An MBA will be an added advantage.
Minimum 8-10 years serving in a senior management position.
Proven experience in IT training.
Sales experience desirable.
Proven experience in designing a curriculum, delivering and evaluating trainings
Basic understanding of the IT products available in the regions and new trends.
Personal Attributes
Creative thinking and ability to explore new ideas / opportunities and develop innovative approaches.
Ability to draw out key messages and see patterns to identify future trends
High degree of customer focus
High degree of commerciality
Excellent analytical skills
Good networking and stakeholder management skills
High tolerance of ambiguity
Drive for execution and results
Sufficient business and financial knowledge; and project management
Ability to work under time constraints and stress situations
A keen eye for detail, quality conscious and has a strong sense of responsibility and ownership
How to Apply
If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.
Only successful candidates will be contacted.
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