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Customer Care Assistant
Job Purpose: To deliver a face to face customer service experience by taking care of the existing customer base and providing personal care with new customers.
Priority as part of the team is to provide the best customer service, professionalism, and to build land and maintain quality customer relationship.
This job involves great customer service and lead generation for sales team.
Key Accountabilities
Respond to promptly to customer inquiries.
Handle and resolve customer complaints; ensure issue is resolved to customer’s satisfaction. Refer any complex requests and unresolved issues to the bureau supervisor
Obtain and evaluate all relevant information to handle product and service inquiries, seek clarification, guidance where required.
Provide information request on pricing, product, service, and delivery. Organize workflow to meet customer timeframes
Customer verifications as required.
Process orders, forms, and requests
Follow up on customer leads
provide feedback on the efficiency of the customer service process
Contribute to a positive & energetic environment
Attend Classroom Training and Standard Daily Meetings as requested
Any other duty may be assigned from time to time by the line manager/Bureau Supervisor
Input for the sales/business growth opportunities and leads turnover report (opportunities open/closed/in progress);
Provide input for the daily /monthly/ sales targets report
Response Time to inquiries – Face to face; Telephone, email.
Person Specifications
Qualifications / knowledge/Experience:
Essential; College diploma or vocational training certificate in customer care.
Experience in a similar position in a busy environment highly desirable.
Skills: Product Knowledge, Ability to Inform Others, Data Entry Skills, Organization, Analyzing Information , excellent verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking.
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