Hotel Front Office Job 2015

Job Description

Front Office

She will be responsible for welcoming guests and handling any complaints. In doing so, she:

Supervises reservations and the allocation of bedrooms with the Executive Housekeeper

Monitors the customer accounts and till accounts

Applies and ensures the application of the sales strategy to maximize occupancy and average room price

Co-ordinates the reception team, organizing its work and schedules
 

Key Responsibilities

To monitor the quality of welcome extended to guests

To ensure that all hotel standards and procedures are applied

To manage daily billing and payments

Entry Requirements and Skills

The ability to work and  be a team player

The ability to be flexible to be available to work nights, weekends or public holidays

Sales ability and Hospitality

Adaptability: coping with the diversity of customers and their needs

Self-sufficiency

Self-control: handling complaints

Good relationship skills

Good memory: remembering guests

Taking the initiative

Discretion

Qualifications

A business related diploma and a diploma in Front Office will be an added advantage.

3 years’ experience of reception and at least one year in a busy hotel

Fluency in communication both oral and written. in a second language is an advantage.

One must be motivated, friendly, energetic and enthusiastic.

Salary will be KES 30,000 – 35,000/- 

NB: Previous experience in the hotel and hospitality industry will be an added advantage. 

 

How to Apply

Kindly send your application with a short written testimonial of your greatest achievement (at Most Half a page) and expected salary to recruitment@peopleandstrategy.co.ke by 6th August, 2015. 

Note that only shortlisted candidates will be contacted. 

The candidate will be based in Nairobi.