IT Support Specialist Job in Kenya

IT Support Specialist 

Job Responsibilities:

We are a technology company concentrating on satellite communication Serving Customers with innovative products and services across Africa and beyond; we seek to recruit self driven individual to fill the position below;
 

Reports to the ICT and Technical Manager.

Supports daily ICT operations while developing Information Systems for the organization.

Supports and manages daily Customer tickets, and ensures they are closed in a timely manner as per company policy.

IT Support – Job Duties:

• Supporting the Daily running of ICT operations in the organization


• Offer pre-sales support in customizing solutions to end-users problems; by being proactive in researching on the different areas and making written propositions to the Sales department


• Daily support of end-user client sites, by proactively managing the life cycles of raised tickets and maintaining a high level of reporting


• Determining software that require upgrading, redesigning, feature-addition etc, as required from time to time


• Improves overall company operations by conducting systems analysis; recommending changes in policies and procedures.


• Develop and continue to support the company’s Open source Client Relationship Management, and Human Resources Management system


• Programming, developing programming solutions and well as implementing business logic into computer programs.


• Redesign, develop and continually updates the company website and reporting servers as directed by the superiors.


• Structure, document and implement the company’s Search Engine Optimization activities, while at the same time advising and managing the company’s online social media presence.


• Studies and understands the current billing systems. Thereafter develops a roadmap for the system improvement overtime by enhancing the already existing code, or regenerating new advanced systems to replace the current ones.


• Refining the company’s reporting portals and business intelligence tools using the latest technologies with a view to improve the quality of decisions made

Systems Developer Skills and Qualifications:

• Good oral and written communicator.


• Strong analytical and problem solving skills.


• Practical knowledge various programming languages and applications including VB.Net, ASP.NET, SQL Reporting services, C#, PHP, JQuery, HTML5 and WordPress CMS.


• Excellent Software Design, Debugging, Documentation, Testing and Problem Solving skills.


• A team-player open to ideas and who is able to turn the ideas into a software or infrastructural design capable of solving a customer need.


• Selling skills will be a strong added advantage

All applications, complete with CVs should be sent via e-mail to jobs@indigo.co.ke by 5th September 2015.

Only shortlisted candidates will be contacted.