Telesales Representatives Jobs in Kenya

Position: Telesales Representatives
 

Reporting to: The Team Leader
 

As the first line customer liaison, the primary role is to:-
 

Make contact with businesses with full information on service/program. 

Make sales by offering the correct information and enrolling new customers. handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target

Duties and Responsibilities:

• Contact designated clients with a target to enroll them in the program/Service. 


• Increase sales by enrolling designated customers. 


• Maintain customer experience levels within the quality standards stipulated. 


• Handle objections by building rapport with customers. 


• Record customer information and queries on the CRM. 


• Adhere to Data Protection policy with regards to confidentiality of customer details. 


• Adhere to escalation process as defined. 


• Handle complaints in a polite and professional manner. 


• Patiently listens and responds to customer queries. 


• Understand and adhere to the escalation process.

Qualifications 

• Certificate, Diploma or Degree from a recognised tertiary institution. 


• Must posses 1-3 years of experience in sales 


• Fluent in English with a clear accent (American/ British accent will be an added advantage). 


• Minimum 2 years of relevant experience in sales environment. 


• Experience in the technical sales will provide an added advantage 


• Knowledge of sales and marketing. 


• Past experience in a call center will provide an added advantage

Skills and Competencies 

• Fluent in the English Language, clear accent 


• Good IT literacy skills 


• Excellent communication skills – verbal and written


• Sales oriented mindset with a high degree of persuasion skills and maturity. 


• Service orientation and social perceptiveness. 


• Ability to remain composed while handling stressful situations 


• Organized and meticulous in carrying out duties 


• Maintains a high level of integrity and observes confidentiality of client data. 


• Team player with pleasant disposition 


• Well presented and tactful 


• Numerate and quick thinker 


• Ability to multi-task

We shall hold walk-in interviews on Saturday 15th Aug 2015 between 10:00am- 12:00pm. 

Suitable Candidates who meet the above qualifications are encouraged to walk in for interviews on the above date. 

Our offices are located along Mombasa Road at Gateway Park Building 3rd floor, next to Airtel building.