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Our client in tracking industry is currently looking for Client Service Officer to join their dedicated team
Client Relations officer Job Responsibilities
- Building and maintaining relationships with clients and key personnel within customer companies.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Alerting the sales team to opportunities for further sales within key clients.
- Letting customers know about other products the company offers.
- Attending meetings with clients to build relationships with existing accounts.
- Achieving client relationship targets and KPI’s as set by the Head of Sales.
- Working closely with Account Managers and Sales Consultants.
- Escalating and resolving areas of concern as raised by clients.
- Carrying out client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and flagging potential issues.
- Updating the CRM and ensuring account managers are aware of changes within clients.
- Passing leads to the sales team and following up on progress.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
Qualifications for the Client Service Officer Jobs
- Degree in relationship management, Public relations or any business related course.
- At least 3 years’ experience in the field.
- Strong Relationship Building
- Customer Service Skills
- Communication skills both written and oral KPI’s
- Product knowledge.
- Feedback from clients on quality of service they are receiving.
- Maintaining existing clients and sorting out their complaints/concern
If qualified kindly send your CV to [email protected] clearly indicating ‘Client Service Officer ‘ by 12th September, 2017.
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