IT Executive Job in Kenya

May 4, 2016

Vacancy: IT Executive
 

Duties and Responsibilities

Monitoring Local and International MPLS link and internet connection to ensure an uptime of 99.99% is achieved as per SLA.

To ensure a timely and efficient coordination between Codesk ticketing system and the IBM L2 support with techno functional experience

Offering 24 Hr. incident support both on site  and on call

Maintain an up-to-date hardware and software inventory

 

Liaise with hardware and software vendors and ensure that services are offered as per the agreed SLA.

Training end users on efficient use of ICT resources.

Develop IT strategies for business forecast, work flow analysis, risk analysis and management.

Perform root-cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for ERP and other business systems.

Perform other duties as delegated by the management.

Qualifications

3-4 Years’ experience in IT support.

Diploma or degree in IT

Qualified candidates to forward their cvs to cvs@cd.co.ke cc talentaquisition12@gmail.com  by latest 10th May 2016