Telesales Representatives Jobs in Kenya

Aug 10, 2017

Job Vacancy: Telesales Representatives
 

Reporting to the Team Leader
 

As the first line customer liaison, the primary role is to:-

• Make contact with businesses with full information on service/program.


• Make sales by offering the correct information and enrolling new customers.


• handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target

 

Duties and Responsibilities:

• Contact designated clients with a target to enroll them in the program/Service.


• Increase sales by enrolling designated customers.


• Maintain customer experience levels within the quality standards stipulated.


• Handle objections by building rapport with customers.


• Record customer information and queries on the CRM.


• Adhere to Data Protection policy with regards to confidentiality of customer details.


• Adhere to escalation process as defined.


• Handle complaints in a polite and professional manner.


• Patiently listens and responds to customer queries.


• Understand and adhere to the escalation process.

Qualifications

• Certificate, Diploma or Degree from a recognised tertiary institution.


• Must possess 2 years of experience in sales


• Fluent in English with a clear accent (American/ British accent will be an added advantage).


• Minimum 2 years of relevant experience in sales environment.


• Experience in the technical sales will provide an added advantage


• Knowledge of sales and marketing.


• Past experience in a call center will provide an added advantage

Skills and Competencies

• Fluent in the English Language, clear accent


• Good IT literacy skills


• Excellent communication skills – verbal and written


• Sales oriented mindset with a high degree of persuasion skills and maturity.


• Service orientation and social perceptiveness.


• Ability to remain composed while handling stressful situations


• Organized and meticulous in carrying out duties


• Maintains a high level of integrity and observes confidentiality of client data.


• Team player with pleasant disposition


• Well presented and tactful


• Numerate and quick thinker


• Ability to multi-task

How to Apply

Qualified and interested candidates should send in their resumes to
recruitmentoperations.hr@gmail.com clearly indicating the position applied for on the subject line.
 

All applications should reach us by 25th August 2017