Customer Success Manager Job Re-Advertisement in Kenya

Jun 21, 2017

Re-Advertised

Customer Success Manager
 

Industry: Preferably from telecommunication Industry or IT solutions company
 

Salary: highly competitive

Our client in the Service Industry is looking for highly qualified, competent and self-driven and result – oriented Customer Success Manager.
 

 

Job Description:  Customer Success Manager

Duties and Responsibilities:

• Drive customer success outcomes by Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.


• Enhance business growth and development.


• Continuous improvement of the service by learning the best practices in the market.


• Ability to study and define customer cycle.


• Manage customer success by offering professional services and cross and upsell.


• Developing metrics to Measure Effectiveness of Customer Success.


• Manage customer success team by recruitment, mentoring and coaching and empowering the team.


• Well adverse with technology by ensuring effectiveness and efficiency in various support system.


• In-charge of customer success across the company by creating company –wide feedback loop.

Required Experience/Skills:

• Relevant Bachelor’s degree; preference for computer science, Business Management and Business Administration  or any  related field


• 3-5 years of experience in leading customer-facing organizations preferably telecommunication Industry or IT solutions Company.


• Customer support and account management experience, especially in high-growth, software-as-service (SaaS) environments


• Previous experience with customer relationship management (CRM) software.


• Ability to manage influence through persuasion, negotiation, and consensus building


• Ideally combined background of post-sale and sales experience


• Strong empathy for customers AND passion for revenue and growth


• Deep understanding of value drivers in recurring revenue business models


• Analytical and process-oriented mindset

How to Apply
 

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject CUSTOMER SUCCESS MANAGER to info@alphalinksconsultancy.com  and CC alphalinksconsultancyltd@gmail.com on before 25th June 2017. 

Kindly indicate current/last salary on your CV. 

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only shortlisted candidates will be contacted.