Digital TV Business Halls Operations Manager Job in Nairobi Kenya

Jun 22, 2017

Job Title: Business Halls Operations Manager
 

Department: Operations
 

Reports To: Operations Director
 

Job Location: Nairobi

Summary: Our client leading in the Digital TV industry seeks to recruit a highly motivated and skilled professional who is suitably qualified to fill in the position of Business Halls Operations Manager.
 

 

Duties and Responsibilities

• Provide positive professional leadership and effective management


• Maximizing revenue and minimizing the cost in all the outlets by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.


• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.


• Secures merchandise by implementing security systems and measures.


• Safe guarding of company assets, including cash, sales products, promotional items, etc., and be personally responsible for the items


• Build the company"s brand in local communities by providing the best customer service and ensure the customer service agents also provide the same level of services.


• Managing, tracking, ordering and processing inventory for the retail stores


• Preparation of work schedules to ensure effective operation and high standard of customer service Train and evaluate trainees


• Maintain agents job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results


• Disseminate tasks and orders to employees


• Assist the customers with demands, suggestions and complaints


• Communicate with the manager regarding the sales, employees and other important matters


• Reconciling cash receipt and stock on a daily basis and send report on the same


• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to the bank.


• Ensure promotions are accurate


• Ensure interior and exterior of the store is maintained to company standards


• Maximize profit whilst minimizing costs


• Ensure employees awareness of safety and emergency procedures.


• Perform other duties assigned

Skills and Qualifications:

• Customer Service,


• Process Improvement


• Managing Processes


• Decision Making


• Staffing


• Planning,


• Analyzing Information


• Developing Standards, Customer Service Experience


• Emphasizing Excellence

Education/Experience:

• Bachelor"s degree In Business Administration / Commerce or related field or equivalent with experience in related industry.


• Relevant Postgraduate Training is an Added advantage


• Minimum 4 years of experience in operations Management in busy environment.


• Sales and Marketing experience will be an added advantage.


• Experience in managing and training teams and implementing set standards in a high pressured competitive environment

 How to Apply

Send CV indicating your qualifications, experience and skills to recruitment@britesmanagement.com
 

Only the shortlisted candidates will be contacted.