ICT Program Manager at Ericsson

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world.

Our comprehensive portfolio ranges across Networks, Digital Services, Managed Services and Emerging Business; powered by 5G and IoT platforms

About This Opportunity

We are looking for a Program Manager who wants to in a leading role for our continued journey towards the Digital Services. Through strategic thinking, passion for customer satisfaction and efficient service delivery management of our resources, processes, and way of working, you will enable a profitable business for Ericsson.

This role depends upon a deep understanding of our customers’ business, and service delivery operations. In this role, you will be responsible for providing leadership to customer programs, by proactively & holistically orchestrating all aspects of service delivery from presales to closure.

What You Will Do

• Assume the role of Contract Fulfilment Responsible (CFR) during pre-sales phase, supporting the CSR and KAM on defining a competitive and profitable deal.


• Assume the head of the delivery once the desired deal is won until the complete fulfilment of the contract. Ensuring the seamless continuity from presales to delivery, actively seeking improvements into top and bottom lines with due consideration to Customer satisfaction and Ericsson’s business objectives, as these programs often have direct and visible impact on the Business Unit and corporate results


• In addition to the pre-sales and delivery activities, there are more important tasks assigned to the ICT Program Director, such as:


• Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Regular presence at customer site, becoming a sort of Ericsson trusted partner at the customer premise to guarantee customer’s confidence in Ericsson


• Driving up-sales opportunities by end-to-end teamwork and the latest understanding about our portfolio and offerings


• Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize their strengths and talents as well as development areas


• Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology


• Ambassador in recognizing and promoting the best practices from the programs driven


• Owns and conducts regular governance to drive operational and business excellence through effective KPI dashboards and measurements with group and its affiliates


• Own regular governance with customer business and technology units


• Ensure Governance and Escalation structure is followed in Demand management


• Ensure compliance and ethics and exhibit exemplary role-model leading behaviors

You will bring

• 7+ years of experience in leadership with most focus on sales and delivery of Network management, Core and Cloud solutions within telecom and/or ICT industry


• Strong professional experience in project/program management (traditional waterfall model and agile methodologies), preferably with project/program management certifications, with an extensive set of technical and business skills, with a long and proven practice of customer facing and presentation engagements demonstrating consultative skills


• Proficient within the overall telecommunications industry and evolution trends


• Explicit customer focused business mind-set with clear orientation to practical results, revealing accountability and independence on performing his or her work based on defined objectives


• Strong domain experience: OCC (OSS, Telecom Core & Cloud)


• Have personally assumed leading roles as lead program manager and lead services responsible in the creation of customer proposals and also as part of delivery projects of highly complex consulting and SI intensive solutions, preferably those involving Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, IMS, MSS, Cloud), related technologies, and have been personally involved in the financial and cost analysis, project and service structuring and delivery phases of such projects


• Familiar with the main implementation aspects and challenges of Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, Cloud, IMS and MSS solutions). In PC, preferably when extending to the evolution to 5GC


• Proven leadership skills in leading cross functional teams in either sales or delivery capacity


• Executive level engagement experience as part of sales and delivery of consulting, SI or other professional services


• Available to travel around the hub with an expectation to remain outside of the home country between 25% to 50% of the time


• Excellent presentation, verbal communication and written English and French skills


• University degree in Engineering or Technology or Economics, preferably MSC, MBA or equivalent


• Project manager certification (PMP) or equivalent certification


• Experience/knowledge in automation, SWDP, CICD, ITIL, eTOM is plus


• Experience/knowledge of Agile methodologies and certification as ACP/Scrum Master is an added advantage


• Ability to speaking and writing in English will be a plus

The position is open for hiring in Kenya, Rwanda, Madagascar, South Africa, Tanzania, Uganda, Zambia & Nigeria.

Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

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