Innovation Officer, P3, Nairobi

Nature of the Position

The Innovation Service is mandated to help nurture and support a culture of innovation within UNHCR. The service works closely with country operations, regional bureaux and HQ based divisions and services in the pursuit for more efficient, effective, and creative solutions to challenges that refugees and forcibly displaced populations face. The service does this by rethinking the way UNHCR works, the way it involves Refugees and forcibly displaced populations in the design of the programs, and the way it looks at good practices in the humanitarian, development, and private sectors.

For the advertised position, The Innovation Officer will be responsible for developing UNHCR Innovation Service’s Monitoring, Evaluation and Learning framework, to ensure that innovation within UNHCR and the changes it leads to is effectively analyzed and understood. This will include developing robust and flexible metrics to measure initiatives across a range of workstreams including Learning programmes, Environment and Resilience, Digital Inclusion, Data and Innovation and the Refugee Led Innovation Fund, in liaison with the respective programme leads. The Innovation Officer will be responsible for building monitoring and learning capacity within the Innovation Service and with the Service’s key stakeholders including Persons of Concern, and Refugee Led Organizations. The innovation officer will lead regular reviews of programmes, documenting lessons learnt and support to implement necessary changes to existing and future programs of the service and promote and ensure use of data for programmatic decision-making. The innovation officer will also be responsible for ensuring that UNHCR’s approach to measuring innovation remains forward leaning, by ensuring that new modalities/methodologies for monitoring and learning are researched and tested. Through the framework, the Innovation Officer will also support in the reporting of results to donors, demonstrating Innovation Service programme outcomes and where applicable, impact.

In sum the ideal candidate would showcase: Experience in Monitoring and Evaluation of innovation programs; Proven experience in leading, coordinating and managing M&E systems to produce analysis for better decision making. Strong knowledge of data quality assurance, analysis, and reporting. Experience in developing monitoring and evaluation frameworks ideally for emerging/innovative projects; Experience managing innovation programmes across a range of displacement contexts and Experience in capacity building, developing user friendly tools and working with diverse audiences.

The position is based in the Nairobi regional bureau but has a global role. The incumbent will be working very closely with colleagues in the Innovation Service, regional bureaux, HQ divisions and services (exp: Evaluation Service) as well as a wide range local, regional stakeholders/partners.

Organizational Setting and Work Relationships

UNHCR's Innovation Service aims to create an enabling environment for innovation to flourish in UNHCR by equipping staff with the knowledge, resources, and skills they need to use innovation as a tool to solve challenges.

The Innovation Service facilitates creative problem-solving alongside colleagues, partners, and refugees, generating new and needed, multi-disciplinary approaches that benefit displaced communities and the Organization.

All team members are expected to be able to work on a range of projects in a collaborative manner regardless of subject area and geographic location (HQ, Multi-Country or Country Office). At times this means working directly with the High Commissioner¿s team, at other times with the Division of Human Resources, with a remote field operation in an emergency, or in a CRRF operation. As such, the incumbent is experienced in using innovation processes and methodologies through which to innovate, on a wide-range of challenges faced by refugees, UNHCR staff, and partner staff, agnostic of subject area.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

• Lead and contribute to innovation projects and programmes (both within the service and at organizational level), including research, design, planning, coordination, implementation and monitoring functions as and when requested/appropriate.


• Support UNHCR colleagues in identifying pressing challenges in their context and co-develop novel and creative solutions by drawing on a broad range of innovation approaches, frameworks and methods.


• Cultivate and manage diverse strategic relationships with both UNHCR and external partners, including consultants, donors and subject matter experts, academia, civil society and private sector organisations.


• Proactively solicit and exchange views and methods, ensuring that relevant and promising lessons learned are incorporated from broader ecosystems into UNHCR¿s work.


• Support fundraising opportunities for project partners or UNHCR field operations, either through the application and management of a fund or supporting projects managed by innovation fund opportunities.


• Work with strategic communications, designers and writers to develop and produce compelling written and visual material to advance the goals of the Innovation Service.


• Promote and support a culture of innovation, learning, risk-taking, diversity and inclusion within operations, teams and across portfolios.


• Remain up-to-date on new innovations, approaches and technologies, particularly those that could be potentially applied to the humanitarian sector and/or forced displacement settings.


• Document and share insights on innovation in UNHCR as a way of strengthening the Innovation Service¿s work and building internal credibility for innovation as a respected source of good ideas and tested approaches.


• Facilitate dialogues and workshops to make innovation accessible to UNHCR peers by guiding them through problem exploration, solution design and experimentation.


• Ensure that Age, Gender and Diversity (AGD) sensitive analyses, rights and community-based approaches inform human-centred design processes.


• Apply relevant research, evidence and data-driven decision making to support UNHCR and Partners in the improvement of services and programmes, as well as innovative approaches through assisting in documenting, codifying and disseminating key programme processes and lessons learned.


• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education

Social Sciences, Science, Technology, Engineering,

Humanities, Administration, Management, or other relevant field.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

Not specified

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

Experience of forging and/or maintaining partnerships and collaborative working methods, simultaneously with a range of stakeholders, including private sector entities, donor governments, civil society, communities of concern, INGO, NNGO, and other UN entities. Experience applying innovation and/or innovative methodologies in forced displacement contexts. Significant experience of providing support to a range of operations through capacity building around scale, evidence building and provision of guidance and creation of tools. Experience managing budgets for innovation activities, including experimentation. Experience delivering training, and knowledge transfer to partners and UNHCR staff. Experience working in organisations with multi-year planning processes, such as development agencies, whether governmental, UN, or other.

Desirable

A strong understanding of theory, principles, established approaches and evidence concerning effective innovation and programme design. Experience working for research and development organisations, producing data and evidence for key decisions to be made. Experience supervising people in international organisations.

Operation Scope

Operation Budget: 5 - 20 mil; Operation Workforce: 11 – 25

Position Scope

Type of Persons of Concern: ☑ Refugees ☑ Internally Displaced Persons ☑ Returned Refugees ☑ Asylum Seekers ☑ Stateless ☑ Returned IDP's ☑ Others of Concern ☐ N/A

Languages

English – mandatory. Any other UN language is a plus.

Additional Relevant Skills

• EL-Monitoring and Evaluation Desirable


• CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting) Desirable


• PM-Project monitoring and evaluation Desirable

How to apply

For a full job description and to apply, interested candidates are requested to visit the UNHCR career page at www.unhcr.org/careers - click on the Vacancies tab and enter job ID 32642.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Closing Date

Please note that the closing date for positions advertised in the Addendum 2 to September 2021 Compendium is Wednesday 12 January 2022 (midnight Geneva time).