Senior Manager – Retail at M-KOPA

M-KOPA is the pioneer and global leader of Connected Asset Financing that offers millions of underbanked customers access to life-enhancing products. Our advanced connected asset financing platform combines digital micropayments and IoT connectivity to offer access to products including solar lighting, televisions, fridges, smartphones, financial services and more.

Our mission is to make financing for everyday essentials accessible to customers in Africa and beyond so they can achieve progress in their lives. Through the power of connected devices, we establish a unique and secure relationship with our customers, allowing them instant access to a product whilst building ownership overtime through flexible micro-payments. Through regular payments, customers can unlock access to more products and services to continue their relationship and build their credit history with M-KOPA

Summary

We are seeking a dynamic individual to take this position as an integral part of Kenya Leadership Team. The Sr. Retail Manager will be responsible for key strategic business priorities across marketing, sales, customer service, inventory management, and cross-department initiatives to support the growth of M-KOPA’s connected asset financing platform in Kenya, which is our largest market.

Key Duties And Responsibilities

Provide excellent customer facing touchpoint to potential, new and existing customers through:

• Marketing: Managing M-KOPA brand assets across the retail footprint in Kenya, including providing timely and accurate information to customer enquiries. Oversee the execution of all marketing activations at the shop level (both ATL & BTL).


• Sales: Support and execute sales activities for both acquisition and upgrade sales across all product categories.


• Customer Care: Provide 1st hand customer care support for walk in customers, not limited to troubleshooting, repairs, returns and replacements.

Provide efficient and effective operations support:

• Agents Care: To manage stock receipts, allocations, returns and audit for both sales and service agent.


• Stock Management: Design, implement and monitor stock handling policies and processes to support sales, servicing, returns and repairs. Also, work closely with the global teams to undertake defined stock audits to ensure all channel stock can be accounted for.


• Logistics: Working closely with Fargo courier who is our sole logistics service provider, and to oversee logistics discrepancy management across forward and reverse logistics.

Drive 5s across all shops/locations.

• Retail footprint management and oversight across the country in close collaboration with our service provider Fargo. To provide day to day management and oversight to M-KOPA’s retail footprint across the country, including developing and managing existing retail partnerships. Drive EHS guidelines at the shops including maintaining a strict adherence to COVID safety guidelines.

What We’re Looking For:

• You’re passionate about our mission to finance progress.


• Proved track record and experience in retail management, inventory management, returns management, customer service and third-party contract management.


• Preference for candidates with advanced analytical and statistical skills with excellent command in excel and data visualization tools (e.g. Looker, PowerBI, Tableau).


• Excellent communication skills and the ability to work across geographies, cultures, functions and seniorities.


• Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities in an agile environment.


• Excellent interpersonal skills with a willingness to go the extra mile to assist other team members.


• Strong ability to manage and provide excellent leadership and drive accountability to a diverse and distributed team.

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