Technical Writer Job, Kenya IT Jobs, 


Position:         Technical Writer


Location:        Nairobi


Reports To:    Service Delivery Manager/Service Operations Manager


Our client is a young, agile, and dynamic B2B service provider for many large reputable companies within the technology, betting, and gaming industries. The company has a fast-paced multinational culture and a fantastic opportunity for stepping up in your career and becoming an instrumental part of the team.


Responsibilities                               


Technical writing:



  • Determine the needs of users of technical documentation

  • Study product samples & talk with SMEs

  • Create & maintain documentations like but not limited t

  • Work with technical staff to make products and instructions easier to use

  • Write or revise supporting content for products

  • Incorporate animation, graphs, illustrations to increase users’ understanding of the material

  • Collect feedback & effectively summarize, update, and improve content

  • Rollout and publish approved documents to team

  • Reports (Team KPIs, Product KPI)

  • SOPs

  • How tos

  • Product APIs

  • Process Documentation / Presentation

  • Roadmaps (IT Ops Initiatives, Team Training etc)


Analysis



  • Prepare basic analysis, interpretation, and recommendation of the teams KPI reports with guidance & feedback from ITOPS team’s management

  • Provides feedback and recommendations for process improvements & documentation


Coordination



  • Collate information from different teams to effectively reflect up to date information of documents such as roadmaps, status report, kpi reports

  • Provide assistance on scheduling and maintaining team training roadmaps are aligned and on track based on the agreement with the Management


 Qualifications



  • Senior Level (more than 3 year and up of experience)

  • Proficiency in Jira, Confluence, LucidChart, Google Slide applications is a plus

  • Ability to interact with SMEs and ask relevant questions as necessary

  • Facility with technology

  • Ability to write clearly and transform complex information to readers that they can understand

  • Talent in showing ideas graphically

  • Patience in problem-solving/troubleshooting


 How to Apply


To apply send your CV to  recruit@flexi-personnel.com by 21st March 2022 indicating Technical Writer as the email subject.


NB: Flexi Personnel does not charge candidates for job placement


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