Technical Writer Job, Kenya IT Jobs,
Position: Technical Writer
Location: Nairobi
Reports To: Service Delivery Manager/Service Operations Manager
Our client is a young, agile, and dynamic B2B service provider for many large reputable companies within the technology, betting, and gaming industries. The company has a fast-paced multinational culture and a fantastic opportunity for stepping up in your career and becoming an instrumental part of the team.
Responsibilities
Technical writing:
- Determine the needs of users of technical documentation
- Study product samples & talk with SMEs
- Create & maintain documentations like but not limited t
- Work with technical staff to make products and instructions easier to use
- Write or revise supporting content for products
- Incorporate animation, graphs, illustrations to increase users’ understanding of the material
- Collect feedback & effectively summarize, update, and improve content
- Rollout and publish approved documents to team
- Reports (Team KPIs, Product KPI)
- SOPs
- How tos
- Product APIs
- Process Documentation / Presentation
- Roadmaps (IT Ops Initiatives, Team Training etc)
Analysis
- Prepare basic analysis, interpretation, and recommendation of the teams KPI reports with guidance & feedback from ITOPS team’s management
- Provides feedback and recommendations for process improvements & documentation
Coordination
- Collate information from different teams to effectively reflect up to date information of documents such as roadmaps, status report, kpi reports
- Provide assistance on scheduling and maintaining team training roadmaps are aligned and on track based on the agreement with the Management
Qualifications
- Senior Level (more than 3 year and up of experience)
- Proficiency in Jira, Confluence, LucidChart, Google Slide applications is a plus
- Ability to interact with SMEs and ask relevant questions as necessary
- Facility with technology
- Ability to write clearly and transform complex information to readers that they can understand
- Talent in showing ideas graphically
- Patience in problem-solving/troubleshooting
How to Apply
To apply send your CV to recruit@flexi-personnel.com by 21st March 2022 indicating Technical Writer as the email subject.
NB: Flexi Personnel does not charge candidates for job placement
Audrey Korir2022-03-19T14:00:50+03:00
No comments:
Post a Comment