Customer Success Executive Job in Kenya

Indepth Research Institute
(IRES) is a Global Corporate Training and Professional Services firm with our

headquarters in Nairobi, Kenya. We work with organizations of all sizes and in
all industry sectors to drive

organizational performance, productivity, sustainability and success.

Job Summary

We seek to recruit an aggressive, confident, fluent, mature and creative Sales
Executive who will contribute

to generating sales for the company by closing sales/deals over the phone and
maintain good customer

relationships.

The candidates should have experience working with NGOs, INGOs, and
International Organization or

related.

Key responsibilities:

• Identify sales prospects and opportunities in the Humanitarian
  Sector, produce leads and book appointments with the emphasis on high
  quality leads.


• Offer solutions based on clients’ needs and capabilities


• Developing creative pitches and propositions and follow up
  with existing clients


• Prepare action plans and schedules to identify specific
  targets and to project the number of contacts to be made.


• Following up on new leads and referrals to conversion.


• Communicate new service opportunities, special developments,
  information, or feedback gathered through field activity to appropriate
  Learning and Development Advisor.


• Spending almost 80% of the workday communicating with
  potential clients.


• Contacting potential or existing customers to inform them
  about our training programs and seminars using scripts


• Conducting Learning Needs Assessment to understand
  customer/key organizations training requirements.


• Handling customer grievances to preserve the company’s
  reputation.


• Participate in marketing events such as seminars, trade
  shows, and telemarketing events.


• Ensuring that sales quotas are met.


• Other duties as assigned.

Qualifications and Experience

• Degree in Community Development, Social Work, International
  Development or related.


• Certificate in Sales and Marketing


• Knowledge of Digital Marketing


• At least 2 to 3 experience working with or offering services
  to Humanitarian organizations.


• Knowledge of how NGOs and International Organizations work.


• Eloquent and customer-oriented


• Masterly of English with Clear Communication Skills


• Great interpersonal, communication and presentation skills


• Advanced skills in MS Office, PowerPoint, and Excel


• Cool-tempered with perseverance and the ability to handle
  rejection


• Experience in selling training programs and seminars/events


• High-level understanding of computer technology


• Ability to learn about products and services and
  describe/explain them to prospects


• Outstanding negotiation skills with the ability to resolve
  issues and address complaints.

How to Apply:

Your application should be sent to hr@indepthresearch.org to
us on or before CoB
Thursday, 13th July

2023 in PDF FORMAT ONLY. Quote
the JOB TITLE on
the subject of your email