Equity Bank Merchant Relationship Managers (Hospitality, Medical, Oil, Agriculture, Education, Government & Parastatals) Jobs in Kenya

Equity Bank is the region’s leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities.

With a strong footprint in Kenya, Uganda, Tanzania, Rwanda and South Sudan, Equity Bank is now home to more than 7.3 million customers - the largest customer base in Africa.

Currently the Bank is seeking additional talent to serve in the roles outlined below:

1. Merchant Relationship Manager (Hospitality Sector)

Key Responsibilities

Unlock and grow hospitality sector across the countryDrive aggressive recruitment of merchants within the hospitality sector countrywide i.e. Hotels, Restaurants, Tours & Travel.Advise the bank on best solutions in this sectorRegular merchant visitsEnsure continuous merchant training on how POS works and card acceptance proceduresPush for merchant turnovers in this sectorEnsure excellent customer experience for customers using the Equity POSEnsure cashier motivation is maximum at merchant outletsCross-sell the Bank's productsEnsure high productivity levels by merchant relationship officer(s) through performance reviews by way of mentoring and coachingConnect with branch staff to deliver on POS revenuesEnsure 100% compliance to the Banks Policies and ProceduresPromote the Bank’s corporate imageQualifications, Knowledge and Experience
Business related degree/diploma from a recognized University or CollegeOver 4 years working experience in sales/marketing, of which 2 years must have been at management level in hospitality industryProven track record in achieving targetsHolders of professional qualifications will have an added advantageExposure to KATO for Tours, KAHC for Hotels and background on all other related bodies will be an added advantage2. Merchant Relationship Manager (Medical and Oil Sectors)

Key Responsibilities

Unlock and grow medical and oil sectors across the countryAdvise the Bank on best solutions to this sectorDrive aggressive recruitment of merchants within the sectors countrywide i.e. Hospitals, Petrol stations, Oil companies etcRegular merchant visitsEnsure continuous merchant training on how POS works and card acceptance proceduresPush for merchant turnovers in this sectorEnsure excellent customer experience for customers using the Equity POSEnsure cashier motivation is maximum at merchant outletsCross-sell, the Bank’s productsEnsure high productivity levels by merchant relationship officer(s) through performance reviews by way of mentoring and coachingConnect with branch staff to deliver on POS revenuesEnsure 100% compliance to the Bank’s Policies and ProceduresEnsure high standards of Customer Service are maintainedPromote the Bank’s corporate imageQualifications, Knowledge and Experience
Business related degree/diploma from a recognized University or CollegeOver 4 years working experience ¡n sales/marketing, of which 2 years must have been at management level ¡n the sector(s)Proven track record in achieving targetsExposure to relevant medical bodies will be an added advantageKnowledge of the oil sector will. be an added advantage3. Merchant Relationship Manager (Agriculture, Education, Government & Parastatals)

Key Responsibilities

Unlock and grow these sectors across the countryDrive aggressive recruitment of merchants within the sectors countrywideRegular merchant visitsEnsure continuous merchant training on how POS works and card acceptance proceduresPush for merchant turnovers in these sectorsEnsure excellent customer experience for customers using the Equity POSEnsure cashier motivation is maximum at merchant outletsCross-sell the Bank’s productsEnsure high productivity levels by merchant relationship officer(s) through performance reviews by way of mentoring and coachingConnect with branch staff to deliver on POS revenuesEnsure 100% compliance to the Bank’s Policies and ProceduresEnsure high standards of Customer Service are maintainedPromote the Bank s corporate imageQualifications, Knowledge and Experience
Business related degree/diploma from a recognized University orOver 4 years working experience in sales/marketing, of which 2 years must have been at management level in the sector(s)Proven track record in achieving targetsHolders of professional qualifications will have an added advantageExposure to various Government/Education and Agriculture bodies and all other related bodies will be an added advantageDesired Skills and Ability for all the above roles
Thorough understanding of bank operationsStrong analytical skillsComputer proficiencyGood people management skillsWorld class customer service skillsStrong communication and negotiation skillsTeam player with excellent interpersonal skillsExcellent financial and business acumenExcellent organization and planning skillsResult orientedStrong Leadership skillsAssertive, tactful and cooperative personalityIf you meet the above requirements, submit your application quoting the job you are applying for to the email address below by 25th April, 2012.

Please include detailed Curriculum Vitae, copies of the relevant certificates, testimonials, current pay and daytime telephone contact and email address.

Only short listed candidates will be contacted.

Email to: jobs@equitybank.co.ke

Equity Bank is an equal opportunity employer.

We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.