Developing proposals for improving customer satisfactionMonitoring competitors and promoting parts salesPlanning and contributing to the dealers parts and service marketing programsNew model spares ordering planReplacement ordering with min order quantity and Consumption of spare parts in coordination with the workshop manager Ensure ordering cycle for optimum conditionsEnsure that spare parts obsolescence is minimum and as per budgeted provisionsEnsure that the team meet the defined KPI ParametersEnsure analyses of KPI report and take corrective actions in coordination with Service Manager Provide KPI to the team down the line to meet the company objectivesLearn new process for efficiency improvementHandling of Customers at the reception / cash counterKnowledge sharing with team members.Coordinate with Service Manager / operations for customer issues related to spare parts Inform Supervisor in advance if any customer needs are delayed for any reasons so that the customer can be notified Inform the customer in advance if the scheduled time is not likely to be metDaily KPI - Fill Rate, Orders, Back ordersConsumption report, Stock reportsEscalation reports Parts not received or job pending > 7 daysFast moving report with its stockProfessional & Personal Qualifications: Minimum of a Bachelors degree in Mechanical Engineering (Automotive), Diploma in procurement/supply chain management or a related field 10 years and above experience of auto parts salesStrong management skills with exceptional attention to detail Proven track record of managing a spare parts division Highly creative and strategic Strong communication skills (written and oral) Strong interpersonal relationship skills Computer Skills: Mac, Excel, Word, PowerPoint To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line. Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contacted
May 8, 2014
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