Customer Service Kenyan Job in 2015

Customer Service Jobs in Kenya at Career Directions
Vacancy: Logistics Customer Services Executive
Reports To: Chief Operations Manager

Customer Service Job Purpose:

Working as a Customer Services executive in Shipping and Logistics

The holder is required to provide a liaison professional service to customers including third party suppliers and other company offices.

Key Duties:

To focus on delivering the most efficient and professional service to the customers and suppliers.

Sales invoicing in accordance with established procedures and standards of the company.

Liaison with the operations team, sales team, clerks on ground and the external clients/suppliers.

Receive supplier purchase invoices ensuring they are correct and passed to appropriate department for processing.

As a Customer Services executive, work within shipping and Logistics you will be required to ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.

Maintain and file all records in accordance with company procedure.

Constantly review working processes with carriers and transport companies to ensure best practice, but also that fees charged are in line with competitors.

Assist the sales team with quotations and client/product knowledge.

A Customer Services Clerk job usually involves working in conjunction with the Customer Services Team

Leader, which may require you to produce reports and statistics for meetings.
Qualifications for Customer Service Job

Degree in Communication/Marketing/Logistics or Supply Chain.
Higher Diploma in Supply Chain management is an added advantage
At least 3 years experience in a Logistics and Supply chain environment.
Strong communication skills, problem solving skills, leadership skills, and ability to manage multiple responsibilities.
Proficiency in computer packages and logistics systems will be an added advantage.

Qualified candidates to apply through cvs@careerdirections.co.ke

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