Arabic Speaking Customer Service Executives

Job Description

Position: Arabic Speaking Customer Service Executives

Location: Nairobi

Nature of Job: Full time

No. of Vacancies: 3

Salary: 30,000/-Job Summary: The Arabic fluent Customer Service Executives will work in a busy call center, mostly dealing with Arabic speaking clients, looking into their needs according to the company’s procedures.

Duties

Build rapport with customers by greeting them in a courteous, friendly, and professional manner

Follow up on the needs of the customers accordingly

Ensuring that customers understand product information, and be able to provide additional information to customers as needed

Listen attentively to customer needs and concerns; and offer help accordingly

Prepare complete and accurate work and update customer’s files

Effectively transfer misdirected customer requests to an appropriate party.

Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Participate in activities designed to improve customer satisfaction and business performance.

Key Requirements and Skills

Very fluent in both Arabic and English

Ability to deal with International clients

Excellent communication skills

Good interpersonal skills and a team player

Past work experience in Customer Service or Sales and Marketing

How to Apply

If qualified send CV urgently to info@royalagencies.co.ke

Only the shortlisted candidates will be contacted.