Safaricom Sacco Customer Relations Assistant Job in Kenya

Safaricom Sacco Ltd. is a dynamic Savings and Credit Co-operative Society committed to excellence and quality service. 

Due to its rapid growth over the years, we are seeking to recruit a competent, dynamic and ambitious professional to fill up the following position;

Customer Relations Assistant
 

Reporting To: Marketing & Business Development Manager
 

Terms of Employment: 1 Year renewable contract based on performance

Overall Function: The job holder is responsible for providing front-line customer service information at Safaricom Sacco office and ensuring professional and responsive customer relations for external and internal stakeholders.

Responsibilities Include (but are not limited to);

• Handling various routine inquiries received by phone and emails from internal and external stakeholder.


• Directing queries to relevant officers and ensuring that feedback is promptly given.


• Following up on queries directed to relevant officers to ensure that Sacco SLA’s are adhered to.


• Giving daily reports to the Marketing & Business Development Manager on matters not closed and other matters that require attention.


• Having Knowledge of all products in the Sacco and providing members with product and service information.


• Tele-marketing BOSA and FOSA products as well as marketing the Sacco to non-members;


• Analyzing customer suggestions and make recommendations to the Marketing Manager.


• Managing and resolving member complaints.


• Ensuring professional, timely, accurate and efficient flow of information to and from members and other stakeholders at all times.

Minimum Qualification and Experience

• Diploma in Customer Relations Management / Front Office Management or a Business related Diploma from a recognized institution. 


• A minimum of 1 years’ relevant experience in a busy working environment.

Key Skills

• Able to handle complaints and difficult situations


• Problem-solving and critical thinking skills


• Organizational skills.


• Computer literacy skills – MS Office applications.


• Strong Interpersonal/formal communication (oral and written) skills.


• Ability to uphold professionalism.

Interested candidates should send a Cover Letter and detailed Curriculum Vitae stating the current and expected salary to Sacco-jobs@Safaricom.co.ke not later than 24th April 2015.