Administration Jobs: Common Interview Questions & Answers

By Selipha Kihagi

Are you preparing for your next job interview in an administrative position? So many things can come to mind and you might experience challenges during the preparation, especially when you are not sure of where to start or what exactly you need to be knowledgeable on.

For this reason, it is important that you have a guide to help you in the preparation process so you can ace the interview and get the job. To help you out, here is a few sample questions you can use to keep yourself ready for the interview.

Common Interview Questions & How To Answer In An Administrative job

The one question that will not miss is the Tell me about yourself, Why? Because understanding who you are translates to your suitability in understanding what the company does in its daily operations and being able to speak out on their behalf. So prepare to answer this question in line with your skills and the position at hand, then progress to these questions.

How well can you say you handle pressure/stress?

Being that you will be dealing with daily operations and organization of the company activities, and maybe the MD’s diary, you need to demonstrate that you can work in a fast paced environment prone to disruptions and difficult customers.

A best answer would be, “I have never had a problem with pressure. I stay motivated and are productive in good pressure, where I have a lot of assignments to work on, or a tight deadline. I also know there are times pressure can become stressful when it’s too much, but my experience has given me an edge in balancing multiple projects and meeting deadlines, which keeps me focused.”

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What does your typical day look like?

This question demands a description of your daily activities from morning to evening and being that an Administrative position is not based on routine, how you answer will determine if you are a good fit for the position. To increase your chances in progressing to the next level or to get the job, ensure that you are familiar with what the company does or a company in the industry you applied for could be dealing with.

Knowing this will help you link the responsibilities of the job, with the skills & experience you currently posses. If you are a fresh graduate, prepare to give a scenario of what you believe the job entails.

Are you able to handle multiple phones at once?

If the position is in a large corporation or in a busy environment that demands interaction over the phone, this question might come up. This is where your calmness, multi-tasking, priotitizing and efficiency skills play their Ace cards. The employer or recruiting personnel wants to know if you can handle a large volume of phone calls.

Suitable answer would be, “I have experience handling multiple phone calls and can do comfortably as I have learnt to keep conversations seperate and deal with different customers and clients well.”

If without prior experience, “I have not handled multiple phones before but I am a fast learner and I understand phone contact between the company and customers is important and calls for courtesy and professionalism.

As you prepare, remember an administrative position demands that you are familiar with office operations and are able to interact with different clients and customers.

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