IT Support Specialist Job 2015

Job Description

IT Support Specialist 

Job Responsibilities:

We are a technology company concentrating on satellite communication Serving Customers with innovative products and services across Africa and beyond; we seek to recruit self driven individual to fill the position below;

Reports to the ICT and Technical Manager.

Supports daily ICT operations while developing Information Systems for the organization.

Supports and manages daily Customer tickets, and ensures they are closed in a timely manner as per company policy.

IT Support – Job Duties:

Supporting the Daily running of ICT operations in the organization

Offer pre-sales support in customizing solutions to end-users problems; by being proactive in researching on the different areas and making written propositions to the Sales department

Daily support of end-user client sites, by proactively managing the life cycles of raised tickets and maintaining a high level of reporting

Determining software that require upgrading, redesigning, feature-addition etc, as required from time to time

Improves overall company operations by conducting systems analysis; recommending changes in policies and procedures.

Develop and continue to support the company’s Open source Client Relationship Management, and Human Resources Management system

Programming, developing programming solutions and well as implementing business logic into computer programs.

Redesign, develop and continually updates the company website and reporting servers as directed by the superiors.

Structure, document and implement the company’s Search Engine Optimization activities, while at the same time advising and managing the company’s online social media presence.

Studies and understands the current billing systems. Thereafter develops a roadmap for the system improvement overtime by enhancing the already existing code, or regenerating new advanced systems to replace the current ones.

Refining the company’s reporting portals and business intelligence tools using the latest technologies with a view to improve the quality of decisions made

Systems Developer Skills and Qualifications:

Good oral and written communicator.

Strong analytical and problem solving skills.

Practical knowledge various programming languages and applications including VB.Net, ASP.NET, SQL Reporting services, C#, PHP, JQuery, HTML5 and WordPress CMS.

Excellent Software Design, Debugging, Documentation, Testing and Problem Solving skills.

A team-player open to ideas and who is able to turn the ideas into a software or infrastructural design capable of solving a customer need.

Selling skills will be a strong added advantage

How to Apply

All applications, complete with CVs should be sent via e-mail to jobs@indigo.co.ke by 5th September 2015.




Only shortlisted candidates will be contacted.

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