Vates Corp Duty Watchkeepers Jobs 2015

Job Description

Vates Corp provides analysis, assessments and specialised consultancy enabling companies to understand and mitigate threats and risks when operating in dynamic and complex environments in Kenya and throughout sub-Saharan Africa.

Vates Corp is seeking Duty Watchkeepers who will be expected to respond quickly and appropriately to incidents.

This requires a high level of competency in the identification and assessment of risk as well as a high degree of commitment to retaining up to date knowledge of the response and escalation procedures appropriate to the level of risk identified.
 

General Description: As a Duty Watchkeeper, you will be expected to work as part of a team in a variable shift pattern to effectively monitor, collate and respond, to provide incident support on a 24/7 basis.

Your main aim will be to ensure that all electronic systems, processes and procedures meet service levels and the needs of the business, in support of client operations.
 

Duties and Responsibilities

Daily collation and processing of current information and the production and dissemination of alerts by SMS and email.

Daily oversight of all tracking platforms and operations

Monitoring the IT systems used within the Operations Centre and input data as and when required.

Keeping accurate records of operations.

Being part of a team providing a 24/7 support to clients. This will involve relaying information requests and events to the appropriate authority.

Performing any other reasonable tasks as assigned.

Qualification, Experience and Skills

Education of University Degree Level, may accept Diploma level with experience

Knowledge of control room operations and proven experience in a similar role

Strong conceptual and analytical skills

Excellent oral and written communication skills

Demonstrated proficiency in Microsoft Office – Word, Excel, PowerPoint, Google Earth/Maps and other business platforms

Knowledge of communicative and tracking technology

Proven ability to manage complex matters in a transparent and comprehensive manner

High personal standards of time management, presentation, and integrity

High level of attention to detail and thoroughness

Flexible and responsive to events

Able to demonstrate discretion and engender trust

Able to work in a variable shift pattern with hours that may vary according to operational need

Excellent Kiswahili and English language skills, knowledge of Somali, French or Arabic a plus

Current Kenyan Certificate of Good Conduct

How to Apply

If you are interested in the job send your CV and contact details to hr@vatescorp.com by 19th August 2015, and indicate Duty Watchkeeper as the title of your email.

Only shortlisted candidates will be contacted for interviews.

Applications are welcome from all suitably qualified individuals irrespective of race, gender or disability. All applications will be treated on merit basis through fair and open competition.

Vates Corp does not appoint any agents to process job applications or arrange interviews and expects no fees to be paid to anyone.

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