Head of Technology Job 2015 - Innovative Telecom Company

Job Description

Job Title: Head of Technology

Industry:  Telecommunications

Location: Nairobi

Salary Range: 200K – 300K

Our client is an innovative telecom company with a vision to enable affordable mass-market voice and data communications in developing countries.

They  intend to deploy a public WiFi Service in Kenya with the aim of providing affordable access to content and the Internet to low income members of society.

As part of their expansion plan, they seek to hire a qualified individual to fill in the position of Head of Technology to manage the day to day operations of the network on a tactical and operational level.

Key Responsibilities

Responsible for realizing the technical KPIs of the company

Support the manager operations with the rest of the team to develop and realize the strategy for the business

Act as liaison between the local team (technology) and the CTO in the UK

Manage the direct reports, act as the first level of escalation. Assist in solving issues on a process or priority level

Efficiently manage the partners (network build and maintenance)

Plan the team to ensure 24/7/365 monitoring of the network KPIs

Ensure trouble tickets within domain are solved within KPIs and that structural improvements are implemented

Champion the company brand identity and culture

Lead by example

Set targets for the direct reports and their teams; track progress, monitor, evaluate and adjust where necessary

Review team output, align where needed

Identify learning requirements within team and act upon effectively

Assist in enabling and empowering the team to get the work done

Increase operational efficiency

Ensure compliance with established standard policies and procedures

Help set up and improve workflow processes when and where needed

Manage external vendors and agency partners as needed

Key Skills & Competencies:

Excellent (project) management and organizational skills

Operational and technical management expertise

Excellent written and verbal communication skills

Ability to prioritize and balance multiple projects simultaneously

Comfortable with web-based network management tools and collaboration technologies

Team leader

Results driven, hands-on, proactive & able to work autonomously

Enjoys transferring knowledge to the team, enabling their performance improvement

Ability to work in a fast-paced environment

Must enjoy working under pressure, with challenging timelines and targets

Capable of delivering against KPIs

Problem solving attitude

Flexible, change embracing in rapidly evolving work and market environment

Ability to relate to and work with a wide variety of stakeholders

Education & Experience

Bachelor’s degree engineering or related field

Over 5 years experience in technical support roles

Telephony and/or ISP experience is a must

Excellent knowledge of network support tools

How to Apply

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Head of Technology ) to recruitment@corporatestaffing.co.ke before Wednesday 29th September, 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.

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If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Head of Technology ) to recruitment@corporatestaffing.co.ke before Wednesday 29th September, 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.

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