Head of Technology Job in Nairobi (300K) - Innovative Telecom Company

Job Title: Head of Technology
 

Industry:  Telecommunications
 

Location: Nairobi
 

Salary Range: 200K – 300K

Our client is an innovative telecom company with a vision to enable affordable mass-market voice and data communications in developing countries.  

They  intend to deploy a public WiFi Service in Kenya with the aim of providing affordable access to content and the Internet to low income members of society.  

 

As part of their expansion plan, they seek to hire a qualified individual to fill in the position of Head of Technology to manage the day to day operations of the network on a tactical and operational level.

Key Responsibilities

• Responsible for realizing the technical KPIs of the company


• Support the manager operations with the rest of the team to develop and realize the strategy for the business


• Act as liaison between the local team (technology) and the CTO in the UK


• Manage the direct reports, act as the first level of escalation. Assist in solving issues on a process or priority level


• Efficiently manage the partners (network build and maintenance)


• Plan the team to ensure 24/7/365 monitoring of the network KPIs


• Ensure trouble tickets within domain are solved within KPIs and that structural improvements are implemented


• Champion the company brand identity and culture


• Lead by example


• Set targets for the direct reports and their teams; track progress, monitor, evaluate and adjust where necessary


• Review team output, align where needed


• Identify learning requirements within team and act upon effectively


• Assist in enabling and empowering the team to get the work done


• Increase operational efficiency


• Ensure compliance with established standard policies and procedures


• Help set up and improve workflow processes when and where needed


• Manage external vendors and agency partners as needed

Key Skills & Competencies:

• Excellent (project) management and organizational skills


• Operational and technical management expertise


• Excellent written and verbal communication skills


• Ability to prioritize and balance multiple projects simultaneously


• Comfortable with web-based network management tools and collaboration technologies


• Team leader


• Results driven, hands-on, proactive & able to work autonomously


• Enjoys transferring knowledge to the team, enabling their performance improvement


• Ability to work in a fast-paced environment


• Must enjoy working under pressure, with challenging timelines and targets


• Capable of delivering against KPIs


• Problem solving attitude


• Flexible, change embracing in rapidly evolving work and market environment


• Ability to relate to and work with a wide variety of stakeholders

Education & Experience

• Bachelor’s degree engineering or related field


• Over 5 years experience in technical support roles


• Telephony and/or ISP experience is a must


• Excellent knowledge of network support tools

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Head of Technology ) to recruitment@corporatestaffing.co.ke before Wednesday 29th September, 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.