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About the Organization:
Rafode Ltd is Company based in Kisumu with the mission of giving micro, small enterprises and small holder farmers in Rural areas the financial tools they need – micro enterprise loans, business training and other financial services – to work their way out of poverty.
About the Job:
Community Empowerment Officer is the front lines of the organization, deals directly with clients, recruiting members and marketing the loan product, ensuring prompt and complete collection of loans and seeing to it that the client increase her house hold income, generate savings, accumulate productive assets and provide employment for to adult members of her household
Tasks and Responsibilities:
* Business development:
• Identify, initiate and manage strategic community partnerships that increase quality
• Represent Rafode at networking events, seminars, and conferences; frequently presenting our mission and services
• Develop, organize, and conduct training for Rafode clients and prospective clients in conjunction with community partners positioning our organization as a leader in alternative financing;
• Support public relations with client success stories.
* Lending:
• Work closely with clients to provide them with loans, ensuring client satisfaction throughout the loan application process;
• Sell the loan and follow-up regularly according to policy; effectively retain renewal clients and convert potential clients into borrowers;
• Obtain information and documentation for individuals that qualify for a loan;
• Ensure quality control of all data entry and provide friendly, knowledgeable, and helpful customer service to our clients’ inquiries about Rafode’s loan program and requirements;
• Interview prospective borrowers and assess their ability and willingness to repay a loan;
• Analyze the information and documentation provided by the client, determine if the client qualifies for a loan and, if so, make a recommendation for approval;
• Meet with clients at loan closings, ensuring that all paperwork is accurate and that information regarding loan is properly disclosed to client.
* Other duties:
• Work with clients on a one-on-one basis to deliver a range of financial education services targeted to their individual needs. These include recordkeeping assistance, cash-flow management, credit management, and referrals to other organizations. Refer to other organizations when appropriate;
• Ensure strong loan performance, including on time payments. Assist with collections calls to delinquent clients;
• Take a participative and active role in the overall implementation of Rafode Microfinance program
Requirements.
• Experience in agricultural finance and microfinance;
• Experience in analysis of markets and channels for delivering financial services;
• Experience in client mobilization and client recruitment, ready to meet targets and deadline.
• Willing to work in the rural areas
• Certificate, Diploma in Business administration or any other relevant qualification in Agribusiness
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