Security Services Operations Manager Job in Kenya

May 17, 2016

Operations Manager - Security Services
 

Position Overview:  

Field Operations Manager is accountable for 

• day-to-day operations of a portfolio of assigned client sites, including hiring, training, and enhancing the employee experience of our Security Officers; 


• building and maintaining relationships with clients and employees at these sites: training, developing, and retaining staff; 


• coordinating needed support services and solving problems that affect the management of the account and service delivery excellence; 


• meeting or exceeding financial, operational, and compliance goals; 


• working with site supervisors and officers to ensure high quality customer service;


• providing after-hour response at client sites on their shift, including site inspections, emergency response, and discipline issues.

Primary Responsibilities

• Assure the day-to-day security operations of a portfolio of assigned client sites.


• Engage, manage, and help train a team of security officers, site and/or shift supervisors, including selection and hiring, scheduling, payroll, coaching, development and support.


• Coordinate necessary support services to manage client site effectively, meet or exceed financial and operational goals, and enable quality customer service.


• Coordinate and/or conduct site inspections of designated sites/accounts and provide documentation.


• Training, developing and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.


• Overseeing the employee on- boarding process including new hire interviewing, selection of candidates, training and licensure and new hire paperwork.


• Training subordinate supervisors on software systems, procedural guidelines, and company policies and enforcing consistency in policy practice.


• Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling and personnel issues.


• Working with sales and marketing to identify and development new business opportunities.


• Scheduling and managing security officers for assigned accounts


• Taking a proactive role in meeting client needs


• Ensuring all quality and contractual obligations are met


• Partnering with HR to ensure personnel needs are fulfilled

Additional Responsibilities:

• Ensure all required reporting and contract compliance requirements are met.


• Handle any escalated security issues or emergency situations appropriately.


• Coordinate and/or conduct site-specific, client-specific training, and annual refresher training for security personnel according to our corporate training standards.


• Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.

Qualifications:

• Degree in Criminal Justice, Business Administration or related field


• Previous Contract Security, facilities management, military or law enforcement experience preferred.


• At least 3 years of business management/operations/supervisory experience.


• Excellent communication skills


• Intermediate to advanced skills in Microsoft Office including Word, Excel, and Outlook


• Travel may be required, up to 25%.


• Excellent organizational, leadership, communication and time management skills.


•  Valid driver’s license and good driving record.


• Proven strong service orientation and excellent interpersonal and organizational skills


• Ability to manage employee relationships and focus on development of direct reports


• Proven ability to lead and develop a team


• Manage multiple tasks with ability to juggle priorities in complex situations with a diverse team of employees on an ongoing basis


• Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand


• Ability to work in a team-oriented management environment and to solve problems with a sense of urgency

Key Competencies: Employee Focus, Time Management, Lead People, Problem Solving, Conflict Management, Timely Decision Making, and Accountability for Delivering Operational Service Results.

Email application letter, cv to apply@hrmconnection.com before 28th May 2016.

Only successful candidates will be contacted.